IT Support Analyst (1st/2nd Line) — Hybrid, Cardiff

Orbis Education & Care Ltd; Cardiff; Hybrid; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Close-knit team

Diverse tech exposure

Career development

Job summary

Orbis Education and Care is seeking an IT Support Analyst to join the Cardiff IT team on a hybrid basis. You will provide 1st and 2nd line support across the organisation, owning issues end-to-end and helping users across Microsoft 365, Windows, and remote access.

Ideal candidates will have strong troubleshooting skills, experience with AD/Azure AD, and a track record of delivering customer-focused IT support while maintaining security and service standards.

Qualifications

• Experience in an IT support or IT Support Analyst role.
• Strong Microsoft 365 and Windows troubleshooting skills.
• Knowledge of Active Directory, Azure AD, and networking basics.
• Experience using ticketing systems.
• Strong communication and customer service skills.
• A full driving licence is required for this role.

Responsibilities

• Provide 1st & 2nd line IT support via phone, email, and ticketing system
• Troubleshoot hardware, software, and network issues
• Support Microsoft 365, Windows environments, and remote access
• Manage user accounts (AD / Azure AD) and onboarding/offboarding
• Assist with Intune, device management, updates, and deployments
• Contribute to IT improvements and small projects

Skills

Microsoft 365

Windows troubleshooting

Active Directory

Azure AD

Networking basics

Ticketing systems

Communication skills

Customer service

Full driving licence

Tools

Intune

Microsoft 365 admin center

AD management tools

Job description

Orbis Education and Care is seeking an IT Support Analyst to join the Cardiff IT team on a hybrid basis. You will provide 1st and 2nd line support across the organisation, owning issues end-to-end and helping users across Microsoft 365, Windows, and remote access.

Ideal candidates will have strong troubleshooting skills, experience with AD/Azure AD, and a track record of delivering customer-focused IT support while maintaining security and service standards.