IT Support Analyst Belfast (Bilingual French & English)

Huron Consulting Services; Belfast; On-site; GBP 28,000 - 35,000; Full time

Job summary

A global consulting organization based in Belfast is seeking an IT Support Analyst to provide efficient technical support and maintain local IT infrastructure. The ideal candidate will resolve hardware and software issues and manage IT asset inventory. Responsibilities include troubleshooting across multiple platforms, training users, and participating in IT projects. This full-time position requires excellent communication skills and proficiency in Windows OS and Microsoft Office. Bilingual candidates in English and French are preferred.

Qualifications

• 1 year of relevant work experience.
• Ability to convey technical information to non-technical users effectively.
• Ability to work independently and as part of a team.
• Ability to work flexible hours, including nights and weekends.

Responsibilities

• Provide daily onsite and remote IT support via phone, chat and email ensuring timely resolution of user issues.
• Troubleshoot and resolve issues across Windows, macOS, iOS and Android platforms.
• Perform break/fix support to minimize business disruption.
• Monitor and respond to alerts for system outages to maintain high availability.

Skills

Excellent communication skills

Proficiency with Windows OS

Customer-focused

Ability to multitask

Bilingual: English & French

Education

Associate’s degree in Information Technology

Tools

Microsoft Office products

Job description

Join our team and create your future.

Huron is redefining what a global consulting organization can be. Advancing new ideas every day to build even stronger clients, individuals and communities. We’re helping our clients find new ways to drive growth, enhance business performance and sustain leadership in the markets they serve. And we’re developing strategies and implementing solutions that enable the transformative change they need to own their future.

As a member of the Huron corporate team you’ll help to evolve our business model to stay ahead of market forces, industry trends and client needs. Our accounting, finance, human resources, IT, legal, marketing and facilities management professionals work collaboratively to support Huron’s collective strategies and enable real transformation to produce sustainable business results.

We are seeking a proactive and skilled IT Support Analyst to join our Corporate IT team in Belfast. This role is responsible for delivering high-quality technical support to end-users, maintaining local IT infrastructure, troubleshooting hardware and software issues, and escalating complex problems to senior IT staff. The ideal candidate is customer-focused, technically competent, and able to manage multiple priorities in a fast-paced environment. As part of the role you will maintain accurate IT ticketing records, build strong professional relationships with users and colleagues, and ensure timely resolution of support requests in line with Service Level Agreements (SLAs).

Responsibilities

• Provide daily onsite and remote IT support via phone, chat and email ensuring timely resolution of user issues.
• Troubleshoot and resolve issues across Windows, macOS, iOS and Android platforms, including applications, hardware and peripherals.
• Perform break/fix support and resolve technical issues promptly to minimize business disruption.
• Troubleshoot and maintain network connectivity including wireless, VPN and remote access solutions.
• Build, configure and deploy workstations for new users, as well as upgrade and maintain existing equipment.
• Maintain and support local IT infrastructure, including servers, printers and network devices, escalating complex issues as required.
• Manage IT asset inventory, including procurement, tracking, maintenance, software licensing and lifecycle management.
• Assist with IT projects, system upgrades, office relocations and technology rollouts.
• Ensure all support activities are logged accurately in the IT ticketing system, including technical steps, resolution notes and follow‑up actions.
• Provide training and guidance to end-users on IT systems, applications and best practices.
• Monitor and respond to alerts for system outages, backups and performance issues to maintain high availability.
• Assist in creating and maintaining IT documentation, including standard operating procedures, troubleshooting guides and knowledge base articles.
• Collaborate with cross‑functional teams to implement technology solutions and process improvements.
• Proactively identify recurring issues and recommend preventative measures to reduce support tickets.
• Occasionally participate in on‑call rotations as needed to provide after‑hours support.

Qualifications & Skills

• Associate’s degree in Information Technology, Computer Science or related field (or equivalent work experience).
• 1 year of relevant work experience.
• Excellent communication skills with the ability to convey technical information to non‑technical users effectively.
• Proficiency with Windows OS and Microsoft Office products.
• Certifications such as CompTIA A or Microsoft Technology Associate (Preferred).
• Ability to work independently and as part of a team.
• Ability to multitask and work effectively in a fast‑paced environment.
• Ability to work flexible hours, including nights and weekends.
• Bi‑Lingual: English & French.

Position Details

Level: Analyst
Country: United Kingdom
Employment Type: Full‑Time
Vacancy: 1