IT Support Analyst

Northreach; Chester; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

Professional Development Opportunities

Innovative Work Environment

Job summary

A progressive organization in Chester is seeking an IT Support Analyst. In this role, you will ensure seamless IT operations by providing 1st and 2nd line support. Candidates should have a degree in IT/Computer Science and a minimum of 2 years of experience in a similar role. Key responsibilities include logging incidents, delivering hardware support, and administering Office 365. The organization values innovation while supporting the agricultural sector, offering opportunities for professional development.

Qualifications

• Minimum 2 years experience in a similar IT support role, preferably with ITIL framework.
• Strong foundation in IT principles.

Responsibilities

• Provide 1st & 2nd line support for IT-related inquiries.
• Log and track incidents and service requests on the Service Desk.
• Deliver hardware support for desktops, laptops, and other devices.

Skills

IT support

Microsoft Office applications

Office 365 administration

Cloud platforms (AWS, Azure)

Communication skills

Education

Degree in IT/Computer Science or equivalent experience

Job description

Are you an IT Support Analyst seeking a new opportunity where your skills can truly make an impact? Do you excel in environments that blend innovation with a commitment to tradition? My client, a progressive organization dedicated to supporting the UKs agricultural sector, is on the lookout for a talented IT Support Analyst to join their team.

Your Role in the Team:

As an IT Support Analyst, youll be at the forefront of ensuring seamless IT operations within the Chester office. Youll provide 1st & 2nd line support, addressing issues swiftly and maintaining a high level of service across the organization.

Core Responsibilities:

• Serve as the primary contact for IT-related inquiries across the company.
• Accurately log and track incidents, service requests, and issues on the Service Desk.
• Triage and prioritize support requests, ensuring service levels are maintained.
• Deliver hardware support for devices such as desktops, laptops, printers, mobiles, and tablets.
• Administer and support Office 365, ensuring all applications are fully operational.
• Maintain system security and collaborate with external vendors when necessary.

What Youll Bring:

• A strong foundation in IT, supported by a degree in IT/Computer Science or equivalent experience.
• A minimum of 2 years experience in a similar IT support role, preferably within an ITIL framework.
• Expertise in Microsoft Office applications, with a focus on Office 365 administration.
• Familiarity with cloud platforms like AWS and Azure is advantageous.
• Exceptional communication skills, both written and verbal.
• A proactive, flexible approach with a keen desire to learn and grow.

Why This Could Be Your Ideal Role:

• Innovative Culture: Work in an environment that values both cutting-edge technology and time-honored traditions.
• Professional Development: My client offers significant opportunities for growth and skill enhancement.
• Meaningful Work: Contribute to a company that is dedicated to the financial well-being of the rural community.