Techncial Support Analyst - Bristol - New (REFBJ19)

RedRock Resourcing; United Kingdom; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading company in the IT sector is seeking multiple 2nd/3rd Line Support Analysts to support clients and manage technical issues. Ideal candidates will possess strong IT support experience and excellent communication skills. This role offers a comprehensive benefits package and opportunities for professional development.

Benefits

Comprehensive training and development

Qualifications

• Strong experience in IT support required.
• Excellent written and verbal communication skills needed.
• Network & Firewall knowledge highly beneficial.

Responsibilities

• Supporting clients and ensuring ticketing process is followed.
• Proactive maintenance of client networks.
• Helping train and develop junior team members.

Skills

IT support

Communication

Problem Solving

Attention to Detail

Enthusiasm to Learn

Tools

Windows Server

Azure

AWS

Network & Firewall

Job description

Direct message the job poster from RedRock Resourcing

A high-profile organisation - recognised as the leader in its field - requires a number of 2nd/3rd Line Support Analysts due to continued growth.

Suitable candidates will have the following:

• Strong experience in IT support.
• Professional, friendly approach with the ability to perform well under pressure.
• Punctual, good attention to detail. Excellent written and verbal communication skills.
• Good troubleshooting/problem solving skills.
• Enthusiastic to learn and develop skills.
• Network & Firewall knowledge and troubleshooting.
• Windows server administration.
• Knowledge of virtualisation software/cloud services (Azure/AWS) highly beneficial.

Duties are as follows:

• Supporting clients and ensuring ticketing process is followed and clients kept informed.
• Diagnostics of support cases with the help and support of the rest of the team.
• Proactive maintenance of client networks using our proactive support tools.
• Managing new workstation builds and user setups.
• Engaging in technical projects, meeting clients and delivering onsite time with the team.
• Working with the team to implement policy and procedure.
• Helping train and develop junior team members.

Excellent benefits package including comprehensive training and development!

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology, Consulting, and Other

• Industries

  IT System Installation and Disposal, IT System Operations and Maintenance, and IT Services and IT Consulting

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