IT Support Analyst - Manchester

Squire Patton Boggs; Manchester; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading law firm in Manchester seeks an IT Support Analyst to join their Technology department. The role involves supporting PC-based applications and mobile devices, ensuring seamless technology service delivery. Ideal candidates will have experience in helpdesk support and strong technical skills.

Qualifications

• At least 3 years' experience in PC helpdesk or training support.
• Knowledge of Windows 10 and desktop applications is a must.

Responsibilities

• Implement, maintain, and support PC-based applications and mobile devices.
• Resolve support queries from internal and external clients.

Skills

Interpersonal Skills

Technical Knowledge

Multitasking

Education

Equivalent combination of education and experience

Tools

Windows 10

Remote Access Tools

Web Conferencing Systems

Job description

Join to apply for the IT Support Analyst - Manchester role at Squire Patton Boggs

Join to apply for the IT Support Analyst - Manchester role at Squire Patton Boggs

Description

Our Manchester office is looking for an IT Support Analyst to join our close-knit Technology department. Working co-operatively with the Technology Services team and other areas of the Technology department, this position is responsible for the implementation, maintenance and support of PC-based applications, mobile devices, infrastructure components, and telecommunications within the office, ensuring that local and firm-wide systems are consistently delivered and supportable.

Description

Our Manchester office is looking for an IT Support Analyst to join our close-knit Technology department. Working co-operatively with the Technology Services team and other areas of the Technology department, this position is responsible for the implementation, maintenance and support of PC-based applications, mobile devices, infrastructure components, and telecommunications within the office, ensuring that local and firm-wide systems are consistently delivered and supportable.

You'll be rewarded with an attractive package as well as being entitled to our comprehensive benefits.

Our Firm

Squire Patton Boggs is one of the world's strongest integrated law firms, committed to providing insight at the point where law, business and government meet. We deliver commercially focused business solutions to a diverse mix of clients, from long-established leading corporations to emerging businesses, start-up visionaries and sovereign nations.

With over 1,500 lawyers spanning more than 40 offices across four continents, the firm is renowned for its local connections and global influence, delivering comprehensive legal services across North America, Europe, the Middle East, Asia Pacific, and Latin America. In the UK, we have offices in Birmingham, Manchester, Leeds and London.

The firm is committed to promoting a collaborative and supportive working environment. Embedded by local champions in each of our UK offices, our well-regarded family and carer, wellbeing and workplace culture and development programmes provide a variety of flexible working options to support individuals' life journeys, helping our people pursue their personal and professional goals.

Our Team

Reporting into the local IT Manager, you will be delivering service to the Manchester office primarily between the hours of 8am and 6pm and on occasion outside of these times. You will be required to have a good working relationship with the end-user community and all other areas of the Technology department.

Our Opportunity

The Technology Services team is responsible for resolving support queries from internal and external clients. As an IT Support Analyst, you'll be accountable for the quality of local technology service delivery within your assigned office(s). This is an on-site role - you'll act as a consultant to the solicitors and staff on the technology systems at their disposal and provide both proactive and reactive hands-on technology-related support.

This role is about working closely with local stakeholders to understand and then realise expectations and business needs, mobilising the resources of the Technology department as needed on behalf of the office. You'll also contribute by coaching and guiding colleagues.

You

To be successful in this role, you will have at least 3 years' experience in PC helpdesk and/or training support or an equivalent combination of education and experience. Knowledge and working proficiency of Windows 10 or later and desktop applications is a must. You'll also have experience with mobile devices, remote access tools and web conferencing systems.

As you will have some experience in an IT Support Analyst role, you will have some proficiency in technical functions as well as the ability to learn and apply a decent level of technical knowledge of the department. You'll have excellent interpersonal skills, as well as the ability to work well under pressure and to multitask.

What You Need To Know

If you are interested in finding out more about this role, please visit our website at www.squirepattonboggs.com/en/careers in the first instance. We are unable to process applications sent directly by email. Please complete an online application. No agency CVs accepted at this time.

We are an inclusive employer and aim to ensure our workforce is representative of our society. We welcome applications regardless of age, neurodiversity, disability, family or parental status, race, religion, ethnicity, sexual orientation, or gender identity and expression or other legally protected characteristics. We will make reasonable adjustments and adaptions to our recruitment process to ensure it is inclusive for anyone who wishes to apply.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Law Practice

Referrals increase your chances of interviewing at Squire Patton Boggs by 2x

Sign in to set job alerts for “Information Technology Support Analyst” roles.

Manchester, England, United Kingdom 6 days ago

Manchester, England, United Kingdom 1 week ago

Greater Manchester, England, United Kingdom 2 weeks ago

Manchester Area, United Kingdom 4 days ago

Manchester Area, United Kingdom 5 days ago

Warrington, England, United Kingdom 1 day ago

Manchester, England, United Kingdom 1 month ago

Warrington, England, United Kingdom 3 weeks ago

Manchester, England, United Kingdom 4 days ago

Bolton, England, United Kingdom 6 days ago

Manchester, England, United Kingdom 1 week ago

Manchester, England, United Kingdom 2 weeks ago

Bury, England, United Kingdom 2 months ago

Manchester, England, United Kingdom 2 days ago

Greater Manchester, England, United Kingdom 1 month ago

Stockport, England, United Kingdom 1 week ago

Chorley, England, United Kingdom 2 weeks ago

Warrington, England, United Kingdom 2 weeks ago

Greater Manchester, England, United Kingdom 3 months ago

Cheadle, England, United Kingdom 3 weeks ago

Huddersfield, England, United Kingdom 1 week ago

Warrington, England, United Kingdom 1 week ago

Brighouse, England, United Kingdom 4 days ago

Technical Support and Operations Engineer

Manchester Area, United Kingdom 5 days ago

Manchester, England, United Kingdom 2 weeks ago

Technical Support Specialist (Medical Devices/Lab Equipment)

Manchester, England, United Kingdom 2 weeks ago

Knutsford, England, United Kingdom 1 day ago

Manchester, England, United Kingdom 3 months ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.