Business Process & IT Support Analyst

JR United Kingdom; Warrington; On-site; GBP 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a Business Process & IT Support Analyst to join their dynamic team in Warrington. This role will involve providing front-line technical support, managing service tickets, and facilitating user acceptance testing for new IT solutions. You will collaborate closely with operations to enhance processes and ensure compliance with security standards. This position offers opportunities for professional growth and innovation in a supportive environment that values diverse contributions. If you're ready to elevate your career and make a meaningful impact, this opportunity is for you!

Benefits

Flexible remote/hybrid work options

Personal and professional development opportunities

Inclusive and supportive environment

Recognition of individual contributions

Competitive rewards and benefits

Qualifications

• Experience in operations and testing environments.
• Knowledge of IT Service Desk processes and data security.

Responsibilities

• Provide front-line technical support for hardware and software.
• Manage service tickets and process improvements.
• Support User Acceptance Testing and application development.

Skills

Analytical Skills

Problem-Solving Skills

Organizational Skills

Time Management Skills

Adaptability

Data Security Knowledge

Microsoft Applications Knowledge

SQL Knowledge

Education

Degree in Computer Science or related

ITIL V4 Practitioner

Tools

Microsoft 365

SQL Databases

Job description

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Business Process & IT Support Analyst, Warrington, Cheshire

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EU work permit required:

Yes

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Job Views:

3

Posted:

05.05.2025

Expiry Date:

19.06.2025

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Job Description:

At Iron Mountain, we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers worldwide to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.

Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

THE OPPORTUNITY

Title: Business Process & IT Support Analyst

Location: Hinton House, Warrington

Reports to (direct): Programme Manager

Working Pattern: Site Specific

Other: SC clearance will be required. (The post you are applying for attracts a Personnel Security clearance subject to further eligibility criteria to meet national security vetting requirements. You will normally need to have been resident in the UK for at least 5 years for SC prior to the date of application.)

Job summary

The Business Process & IT Support Analyst will provide front-line technical support, training, and issue resolution for end-users on hardware, software, and peripherals, aiming for self-sufficiency. Managing service tickets, change requests, process improvements, and training.

As this role is part of the Programme Management Office, you will work closely with Operations to support User Acceptance Testing, application/solution development, compliance, security, and other activities to deliver the innovation strategy. Always be looking for alternative solutions (software and hardware/tech) to enhance products or reduce costs.

Your role in our mission:

• User acceptance testing of new and upgraded IT platforms and applications
• Support for service introduction of new services, applications, and technologies following ITIL best practices
• Deliver project-specific activities as directed by the PMO
• Maintain and service scanners and digitisation equipment, raising support calls as needed
• Test application changes and prepare documentation for CAB approval
• Serve as super user for key applications and contact point for issues
• Manage Microsoft applications, SQL databases, scripting, and MS365
• Manage workload effectively to meet deadlines
• Propose process improvements and develop new ideas
• Develop new innovations and products aligned with the strategy
• Log and process support calls, manage change processes
• Install and configure hardware, software, networks, printers, scanners
• Plan and perform scheduled upgrades
• Set up staff accounts and assist with login issues
• Troubleshoot and resolve hardware/software faults
• Develop and deliver user training
• Ensure electrical safety of equipment
• Maintain health and safety, report incidents
• Follow security procedures to ensure site security and confidentiality

Specific Duties:

• Create and manage IT Service Desk and User Accounts
• Research software solutions for efficiency
• Interpret data related to policies and workflows
• Support project analysis, planning, implementation, and testing
• Evaluate risks and predict problems
• Act as liaison between business and IT
• Incorporate user feedback into projects
• Identify process improvements and cost savings
• Assist PMO in achieving objectives
• Contribute to project development and innovation strategies

This is not an exhaustive list of duties, and you may be asked to perform other tasks reasonably expected.

Valued skills and experience:

• Analytical and problem-solving skills
• Proactive and adaptable approach
• Judgment to make quick decisions
• Proven analytical abilities
• Organizational skills
• Knowledge of Microsoft applications, SQL, and IT Service Desk processes
• Time management skills
• Understanding of data security and compliance
• Experience in operations and testing environments
• Experience in secure environments
• Web development, database, and system design skills
• Reporting and presentation skills
• Preferred: Degree in Computer Science or related, ITIL V4 Practitioner, web development, database management experience

Discover what awaits you

• Opportunities for growth and innovation
• Inclusive and supportive environment
• Global connectivity with diverse teams
• Recognition of individual contributions
• Competitive rewards and benefits
• Flexible remote/hybrid work options
• Personal and professional development opportunities
• Supportive of diversity and sustainability initiatives