IT Support Administrator

Simpro Software; Leeds; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a dynamic and innovative team as an IT Support Administrator, where you'll play a crucial role in ensuring seamless IT operations. This forward-thinking company values customer service and problem-solving skills, offering a supportive environment for career progression. You'll be responsible for providing IT support, maintaining systems, and assisting with hardware configuration, all while enjoying a generous benefits package. If you're passionate about technology and eager to contribute to a collaborative team, this role is an exciting opportunity to grow your career in a vibrant workplace.

Benefits

Private Health Insurance

Company Pension Scheme

Generous Annual Leave

Home Office Allowance

Employee Assistance Programme

Cycle to Work Scheme

Career Progression Opportunities

Casual Dress Environment

Qualifications

• Experience in providing IT support in a busy environment is essential.
• Excellent communication and interpersonal skills are a must.

Responsibilities

• Provide IT support to staff and maintain office infrastructure.
• Assemble and configure IT hardware and software for users.
• Document and update IT processes and ensure compliance.

Skills

Customer Service

Problem Solving

Time Management

Confidentiality

Technical Support

Communication Skills

Resourcefulness

Tools

Salesforce

IoT Hardware

GPS Trackers

Job description

First Things First - What We Can Offer You

• Excellent salary and benefits package
• Private health insurance with Vitality
• Company pension scheme
• A generous annual leave entitlement plus a personal leave entitlement
• A discounts and cash back scheme
• A one-off Home Office Allowance
• 24 weeks’ Maternity/adoption and 8 weeks’ Paternity leave at full pay (terms apply)
• Employee Assistance Programme (24/7 confidential support on relationships, bereavement, finances)
• Cycle to work scheme via Cyclescheme
• Home & Tech Scheme, a salary sacrifice to treat yourself to some new tech
• Simscout referral scheme - earn £££ if you refer a friend to work here
• Simpeep outreach fund - financial support for employees experiencing unforeseen financial hardship
• Opportunities for career progression and development
• Casual dress and relaxed office environment

The Job

The IT Support Administrator is responsible for the provision of IT support to staff and contributing to Global Office infrastructure and projects.

What You’ll Do

• Follow maintenance protocols to ensure systems are secure and ready for users
• Sourcing, ordering, assembling, configuring, installing, dispatching and maintaining IT hardware
• When required, order and assemble office furniture (e.g. office chairs, desks etc.)
• Assemble and configure IoT hardware and dispatch to clients, followed by remote support/on-site installation assistance and maintenance
• Configuring and dispatching of GPS trackers and related hardware to clients and organising installation followed by remote troubleshooting
• Setting up and maintaining employee workstations and providing in office and remote desktop support
• Assist with the maintenance of the office internet, intranet, data network and VoIP systems
• Assist with various Salesforce Administration tasks, data sorting/analysis and transformation of system data
• Complete tasks/work on cases assigned via Salesforce
• Assist with inducting new starters by preparing IT Starter Packs for new employees
• Creating Simpro builds for new starters and dummy builds for job candidates
• Setting up new starters on systems (including Mattermost, Google Suite, Global Phone List etc.) and removing leavers
• Configure and dispatch hardware to staff and clients, ensuring new equipment is ‘signed out’ by new employees and logged on Salesforce
• Assist with ensuring the return of all hardware and equipment of leavers
• Maintain and troubleshoot devices and systems, hardware, and software
• Document and update IT processes and procedures as and when required
• Update and ensure the accuracy of inventory of all company hardware assets
• Ensure timely response and resolution of any IT-related issues for both in office and remote employees
• Administration of various systems and access management and control
• Conduct timely audits of software and systems for compliance
• Carry out monthly stock takes of hardware
• Ensuring areas of non-conformance are escalated to Management
• Continually review work practices and recommend ways in which practice, systems and/or processes can be improved
• Participate in activities that address improving performance and actively promote improvement

What You’ll Bring

• Friendly, approachable and passionate about delivering excellent internal customer service
• A positive can-do attitude
• A natural problem solver (not problem finder!)
• Ability to be discreet, professional and maintain confidentiality
• Experience providing IT, hardware and software support in a busy environment
• The ability to use initiative and demonstrate resourcefulness
• Resilience and ability to work independently (and remotely)
• Excellent time management skills, and the ability prioritise and meet tight deadlines
• Knowledge of hardware and software installation, troubleshooting and maintenance
• Excellent communication and interpersonal skills and the ability to maintain a positive and supporting relationship with all departments

Core values required of all Simpro, AroFlo, BigChange & ClockShark employees:

We Are One Team
We Are Customer Centric
We Are Growth Minded
We Are Accountable
We Celebrate Success

Simpro, AroFlo, BigChange & ClockShark are equal opportunity employers with a best-of-class onboarding program and supportive team environments. This means that we want everyone to feel welcome and offer equal opportunities for everyone, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation, or any other non-performance factor.

If you'd like to join a fun and progressive organisation, where there are opportunities to develop your career, please apply now with your CV and covering letter.

Please note: no agencies will be accepted in the recruitment of this role. Any CVs provided to Simpro Software by agencies will be treated as a gift.

Welcome

Welcome to Simpro! Together with AroFlo, BigChange and ClockShark we are one team made up of many nationalities. We are customer-centric, always putting our customers and teammates first. We take accountability, owning both our innovations and our mistakes. We're growth-minded, constantly learning and evolving. And most of all, we celebrate our successes together!

About Us

Simpro Group provides best-in-class SaaS field service management solutions to trade and field service businesses worldwide. The group comprises four industry-leading companies, Simpro, AroFlo, BigChange and ClockShark, with offices across North America, Australia, New Zealand and the UK. Simpro, AroFlo & BigChange provide comprehensive field service management software for growth-minded trade and field service businesses, while ClockShark specializes in time-tracking and scheduling software solutions. Together, these companies seek to drive businesses forward with solutions that empower teams to work smarter, provide foundations for business scaling, and offer data-driven insights to fuel decision-making. Simpro Group serves over 22,000 businesses and over 400,000 users worldwide and has a global workforce of more than 600 employees.