IT Support Specialist

Resumai Solutions; Greater London; Hybrid; GBP 21,000 - 28,000; Full time

Benefits offered by this job

Flexible environment

International travel

Growth opportunities

Job summary

Resumai Solutions Company in the United Kingdom is seeking an Entry-Level IT Support Specialist to join their technology operations team. You’ll provide first-line support to internal teams and customers, troubleshoot issues, and help onboard new users across multiple platforms.

You’ll gain hands-on experience with cloud tools, fintech applications, and security systems while learning ticketing platforms like ServiceNow, Jira, or Zendesk, with chances to travel internationally as the team grows.

Qualifications

• 0–3 years IT or tech support experience (graduates welcome!).
• Interest in technology, troubleshooting, or fintech.
• Great communication and customer service skills.
• Basic understanding of Windows/Mac systems or cloud tools.
• A proactive, can-do attitude and willingness to learn.

Responsibilities

• Provide first-line technical support to internal teams and customers (via chat, email, and phone).
• Troubleshoot software, hardware, and connectivity issues.
• Help onboard new users and maintain account access across multiple platforms.
• Learn to work with ticketing tools (ServiceNow, Jira, or Zendesk).
• Collaborate with IT engineers to elevate and resolve system incidents.
• Get hands-on experience with cloud tools, fintech applications, and security systems.

Skills

Windows/mac basics

Troubleshooting

Customer service

Onboarding users

Tools

ServiceNow

Jira

Zendesk

Job description

About Our Client

Our client is aleading fintech companyreshaping the way people and businesses manage money. With cutting-edge tools, cloud-first technology, and a people-first culture, they’re making finance simpler, faster, and smarter for everyone.

We’re looking for anEntry-Level IT Support Specialistto join their growing technology operations team. This is the perfect opportunity for someone who loves tech, enjoys problem-solving, and wants to build a long-term career in the IT and fintech industry.

What You’ll Do

• Provide first-line technical support to internal teams and customers (via chat, email, and phone).
• Troubleshoot software, hardware, and connectivity issues.
• Help onboard new users and maintain account access across multiple platforms.
• Learn to work with ticketing tools (ServiceNow, Jira, or Zendesk).
• Collaborate with IT engineers to elevate and resolve system incidents.
• Get hands-on experience withcloud tools, fintech applications, and security systems.

What We’re Looking For

• 0–3 years of IT or tech support experience (graduates welcome!).
• Interest in technology, troubleshooting, or fintech.
• Great communication and customer service skills.
• Basic understanding of Windows/Mac systems or cloud tools.
• A proactive, can-do attitude and willingness to learn.

Why You’ll Love It Here

This company has a people-first culture - flexible, supportive, and genuinely warm. You’ll be joining a team where the employees well-being is a priority, and where your growth and development truly matter.

You’ll also enjoy:

• A flexible and supportive work environment
• Opportunities to travel internationally
• Room to grow into more senior roles

The Process

Quick and straightforward - an initial HR interview followed by a technical conversation (and possibly a short test).

If you’re ready to take the next step in your IT career and want to work with a global organisation that values both people and progress, we’d love to hear from you.