Desktop Support

Zohorecruit; Greater London; Hybrid; GBP 28,000 - 42,000; Full time

Job summary

Zohorecruit in London, United Kingdom, is seeking a proactive IT support technician to handle desktop, laptop, printer, and peripheral support, plus Windows 10/11 and Microsoft 365 administration.

You will diagnose hardware and software issues, manage device imaging and asset lifecycle, work with remote tools, and coordinate with vendors while maintaining clear documentation and SLAs.

Qualifications

• Provide onsite and remote technical support to end users.
• Troubleshoot hardware, software, network, and application issues.

Responsibilities

• Provide onsite and remote technical support to end users.
• Troubleshoot hardware, software, network, and application issues.
• Resolve incidents within agreed SLA timelines.
• Handle service requests such as device setup, software installation, and user onboarding.
• Install, configure, and deploy desktops, laptops, printers, and peripherals.
• Perform preventive maintenance and health checks.
• Upgrade and replace faulty hardware components.

Skills

Excellent verbal and written comms

Problem-solving

Time management

Documentation and reporting

Independent field-work

Stakeholder coordination

Education

ITIL Foundation

Microsoft Certifications (M365/Windows/Endpoint)

CompTIA A+

CompTIA Network+

OEM certifications (Dell, HP, Lenovo)

Tools

Remote Support Tools

Device Imaging & Asset Management

Job description

London, United Kingdom | Posted on 09/24/2026

• Desktop, Laptop, Printer, and Peripheral Support
• Windows 10/11 Administration
• Microsoft 365 Administration
• Networking Fundamentals (TCP/IP, DNS, DHCP, VPN, Wi-Fi)
• Hardware Troubleshooting and Break/Fix Support
• Device Imaging, Deployment, and Asset Management
• Remote Support Tools
• Basic Server and Infrastructure Knowledge

Professional Skills

• Excellent verbal and written communication
• Problem-solving and analytical skills
• Time management and prioritization
• Documentation and reporting
• Ability to work independently in field locations
• Stakeholder and vendor coordination

Preferred Certifications

• ITIL Foundation
• Microsoft Certifications (M365/Windows/Endpoint)
• CompTIA A+
• CompTIA Network+
• OEM certifications (Dell, HP, Lenovo)
• Incident and Request Management

• Provide onsite and remote technical support to end users.
• Troubleshoot hardware, software, network, and application issues.
• Resolve incidents within agreed SLA timelines.
• Handle service requests such as device setup, software installation, and useronboarding.
• Install, configure, and deploy desktops, laptops, printers,and peripherals.
• Perform preventive maintenance and health checks.
• Upgrade and replace faulty hardware components.

Asset & Inventory Management

• Maintain accurate asset records.
• Track hardware movement and lifecycle.
• Coordinate warranty repairs and replacements.

User Support

• Assist users with account access, password resets, andsystem usage.
• Provide basic training and technical guidance.
• Ensure high customer satisfaction.

Documentation

• Update tickets with troubleshooting steps and resolutions.
• Create knowledge base articles and support documentation.
• Maintain service reports and compliance records.
• Work with Service Desk, Infrastructure, Network, andApplication teams.
• Escalate unresolved issues to higher support levels.
• Coordinate with vendors for hardware repairs and replacements.

Compliance & Security

• Follow company security policies and procedures.
• Ensure devices comply with organizational standards.
• Support audit and compliance activities when required.