IT Student Support Advisor (Jobshop)

Cardiff University; Cardiff; On-site; GBP 18,000 - 19,000; Part time

Job summary

Cardiff University is seeking enquirers for an enrolment IT support role, assisting students with setting up IT services such as Eduroam and MFA. You’ll provide customer-focused help and signpost self-help resources, reporting to University IT.

The job is part-time, on-site, with a 20-hour week on a rota basis. The role runs 9am-6pm, Monday to Friday for 6 weeks (commencing 21 September 2026) with weekend work on 26-27 September.

Qualifications

• Provide professional, friendly and customer-focused support, acting as a first point of contact for students within Cardiff University IT.
• Contribute to the resolution of student IT setup queries, using training and documented procedures to guide you.
• Carry out assigned tasks and procedures effectively and efficiently to agreed levels of service.
• Work effectively as part of a team to ensure high-quality services are provided according to customer needs.

Responsibilities

• Provide professional, friendly and customer-focused support, acting as a first point of contact for students within Cardiff University IT.
• Contribute to the resolution of student IT setup queries, using training and documented procedures to guide you.
• Carry out assigned tasks and procedures effectively and efficiently to agreed levels of service.
• Work effectively as part of a team to ensure high-quality services are provided according to customer needs.
• Perform other duties occasionally which are not included above, but which are consistent with the role.

Job description

Job Advert

Within University IT, the student support team will be available during enrolment to assist students with setting up IT services such as onboarding devices to Eduroam and setting up multi-factor authentication (MFA). The team will be located across campus to offer face-to-face advice to students, as well as responding to email queries where needed.

In this role you will provide customer support, signpost self-help instructions and, where needed, offer assistance for students to set up their initial IT services.

Hours and duration

The hours of work will be on a rota basis between 9am and 6pm, Monday to Friday (20 hours per week) for 6 weeks, commencing 21 September 2026 and ending 30 October 2026. In addition, weekend work will be required on 26 and 27 September 2026. Training will be provided on 22 September 2026.

Four successful applicants will have the opportunity to extend their contracts to cover the full academic year (commencing 2 November 2026) at 15 hours per week, subject to performance and availability.

Please note:

if you are an international student on a student visa, the total hours you work each week across all employers must not exceed the limit shown on your visa or BRP, and enrolment week counts as term time. Please check your own limit before applying.

As part of the enrolment team, you will:

• Provide professional, friendly and customer-focused support, acting as a first point of contact for students within Cardiff University IT.
• Contribute to the resolution of student IT setup queries, using training and documented procedures to guide you.
• Carry out assigned tasks and procedures effectively and efficiently to agreed levels of service.
• Work effectively as part of a team to ensure high-quality services are provided according to customer needs.
• Perform other duties occasionally which are not included above, but which are consistent with the role.
• Adhere to and promote the University IT Customer Care Policy.
• Take reasonable care for the health and safety of yourself and of other persons who may be affected by your acts or omissions at work, in accordance with the Health and Safety at Work Act 1974, EC directives and the University's Safety, Health and Environment Policies and procedures.
• Ensure compliance with legal and regulatory requirements in respect of equality and diversity, data protection, copyright and licensing, security, financial and other University policies, procedures and codes as appropriate.

Person specification

• Ability to deal with customers and other employees in a professional manner and to the highest standards, treating people with dignity, courtesy and respect at all times.
• Ability to clearly and accurately record information to pass on to others.
• Ability to work as an effective team member.
• Prior experience in IT support, or education in an IT-related field, is beneficial but not required for this role.

This is a Jobshop appointment, open to current Cardiff University students. The rate of pay is £13.45 per hour plus 12.07% holiday pay.

Cardiff University is committed to supporting and promoting equality and diversity and to creating an inclusive working environment. We believe this can be achieved through attracting, developing, and retaining a diverse range of staff from many different backgrounds. We therefore welcome applicants from all sections of the community regardless of sex, ethnicity, disability, sexual orientation, trans identity, relationship status, religion or belief, caring responsibilities, or age. We especially welcome and encourage applications from those under-represented groups within the University workforce, such as those who identify as LGBT+, Ethnic Minority or those with disabilities. In supporting our employees to achieve a balance between their work and their personal lives, we will also consider proposals for flexible working or job share arrangements.

Hysbyseb Swydd

O fewn TG y Brifysgol, bydd y tîm cymorth i fyfyrwyr ar gael yn ystod y cyfnod cofrestru i gynorthwyo myfyrwyr i sefydlu gwasanaethau TG megis cysylltu dyfeisiau ag Eduroam a sefydlu dilysu aml-ffactor (MFA). Bydd y tîm wedi'i leoli ar draws y campws i gynnig cyngor wyneb yn wyneb i fyfyrwyr, yn ogystal ag ymateb i ymholiadau e-bost lle bo angen.

Yn y rôl hon byddwch yn darparu cymorth i gwsmeriaid, yn cyfeirio at gyfarwyddiadau hunangymorth ac, lle bo angen, yn cynnig cymorth i fyfyrwyr sefydlu eu gwasanaethau TG cychwynnol.

Oriau a hyd

Bydd yr oriau gwaith ar sail rota rhwng 9am a 6pm, o ddydd Llun i ddydd Gwener (20 awr yr wythnos) am 6 wythnos, gan ddechrau ar 21 Medi 2026 a gorffen ar 30 Hydref 2026. Yn ogystal, bydd angen gweithio ar y penwythnos ar 26 a 27 Medi 2026. Darperir hyfforddiant ar 22 Medi 2026.

Bydd cyfle i bedwar ymgeisydd llwyddiannus ymestyn eu contractau i gwmpasu'r flwyddyn academaidd gyfan (gan ddechrau ar 2 Tachwedd 2026) am 15 awr yr wythnos, yn ddibynnol ar berfformiad ac argaeledd.

Sylwer:

os ydych yn fyfyriwr rhyngwladol ar fisa myfyriwr, rhaid i gyfanswm yr oriau rydych yn eu gweithio bob wythnos ar draws pob cyflogwr beidio â bod yn fwy na'r terfyn a ddangosir ar eich fisa neu'ch BRP, ac mae'r wythnos gofrestru yn cyfrif fel amser tymor. Gwiriwch eich terfyn eich hun cyn gwneud cais.

Fel rhan o'r tîm cofrestru, byddwch yn:

• Darparu cymorth proffesiynol a chyfeillgar sy'n canolbwyntio ar y cwsmer, gan weithredu fel pwynt cyswllt cyntaf i fyfyrwyr o fewn TG Prifysgol Caerdydd.
• Cyfrannu at ddatrys ymholiadau ynghylch sefydlu TG myfyrwyr, gan ddefnyddio hyfforddiant a gweithdrefnau wedi'u dogfennu i'ch arwain.
• Cyflawni'r tasgau a'r gweithdrefnau a neilltuwyd i chi yn effeithiol ac yn effeithlon yn unol â'r lefelau gwasanaeth y cytunwyd arnynt.
• Gweithio'n effeithiol fel rhan o dîm i sicrhau bod gwasanaethau o ansawdd uchel yn cael eu darparu yn unol ag anghenion cwsmeriaid.
• Cyflawni dyletswyddau eraill o bryd i'w gilydd nad ydynt wedi'u cynnwys uchod, ond sy'n gyson â'r rôl.
• Cadw at Bolisi Gofal Cwsmeriaid TG y Brifysgol a'i hyrwyddo.
• Cymryd gofal rhesymol dros iechyd a diogelwch eich hun a phobl eraill a allai gael eu heffeithio gan eich gweithredoedd yn y gwaith, yn unol â Deddf Iechyd a Diogelwch yn y Gwaith 1974, cyfarwyddebau'r Gymuned Ewropeaidd a Pholisïau a gweithdrefnau Diogelwch, Iechyd a'r Amgylchedd y Brifysgol.
• Sicrhau cydymffurfiaeth â gofynion cyfreithiol a rheoleiddiol o ran cydraddoldeb ac amrywiaeth, diogelu data, hawlfraint a thrwyddedu, diogelwch, cyllid a pholisïau, gweithdrefnau a chodau eraill y Brifysgol fel y bo'n briodol.

Manyleb yr unigolyn

• Y gallu i ymdrin â chwsmeriaid a chyflogeion eraill mewn modd proffesiynol ac i'r safonau uchaf, gan drin pobl ag urddas, cwrteisi a pharch bob amser.
• Y gallu i gofnodi gwybodaeth yn glir ac yn gywir i'w throsglwyddo i eraill.
• Y gallu i weithio fel aelod effeithiol o dîm.
• Mae profiad blaenorol o gymorth TG, neu addysg mewn maes sy'n gysylltiedig â TG, yn fuddiol ond nid yw'n ofynnol ar gyfer y rôl hon.

Penodiad Siop Swyddi yw'r swydd hon, sydd ar agor i fyfyrwyr presennol Prifysgol Caerdydd. Y gyfradd tâl yw £13.45 yr awr ynghyd â 12.07% o dâl gwyliau.

Mae Prifysgol Caerdydd wedi ymrwymo i gefnogi a hyrwyddo cydraddoldeb ac amrywiaeth a chreu gweithle cynhwysol. Rydym o’r farn bod modd gwneud hyn drwy ddenu, datblygu a chadw ystod amrywiol o bobl o lawer o gefndiroedd gwahanol. Felly, rym yn croesawu ceisiadau gan bobl o bob rhan o’r gymuned, beth bynnag fo’u rhyw, eu hethnigrwydd, eu hanabledd, eu cyfeiriadedd rhywiol, eu hunaniaeth draws, statws eu perthynas, eu credo, eu cyfrifoldebau gofalu neu eu hoedran. Rydym yn croesawu ac yn annog ceisiadau yn arbennig gan y rhai o grwpiau nad ydynt wedi’u cynrychioli’n ddigonol o fewn gweithlu'r Brifysgol, fel y rhai sy'n uniaethu fel LGBT+, o gefndiroedd ethnig leiafrifol neu'r rhai ag anableddau. Er mwyn helpu ein cyflogeion i sicrhau cydbwysedd rhwng eu gwaith a’u bywydau personol, byddwn hefyd yn ystyried cynigion i weithio’n hyblyg neu rannu swydd.