IT & SharePoint Support Specialist

Salt Separation Services Ltd; Rochdale; On-site; GBP 32,000 - 35,000; Full time

Benefits offered by this job

Pension (Aviva) taken by company

Company bonus scheme

Employee referral scheme

EAP: counselling & GP access

Life insurance

Income protection

Early finish Friday

Training & development

Holiday buy-back

Team events

Job summary

Salt Separation Services is seeking an IT Support & SharePoint Technician to join our IT team in Rochdale on a permanent, on-site basis. You will provide first-line IT support and help manage SharePoint sites and Microsoft 365 tools to enable efficient collaboration.

The role emphasizes IT security and document management, with opportunities to improve SharePoint workflows and business processes. We offer a pension, company bonus, training and a collaborative, family-owned environment.

Qualifications

• Experience in a first-line IT support or service desk role.
• Good knowledge of Windows operating systems and desktop applications.
• Experience supporting Microsoft 365 applications.
• Knowledge of SharePoint Online, including sites, libraries and permissions.
• Experience managing user accounts and access controls.
• Strong troubleshooting and problem-solving skills.
• Good organisational and workload prioritisation skills.
• Methodical approach to issue tracking and resolution.
• Strong communication skills with the ability to support users effectively.
• Understanding of IT security principles and best practices.

Responsibilities

• Provide first-line IT support, resolving hardware, software and connectivity issues.
• Support users with desktop, laptop, printer, peripheral and mobile device issues.
• Assist employees with Microsoft 365 applications, including Outlook, Teams, Word, Excel and OneDrive.
• Set up and maintain user accounts, equipment and system access for starters, leavers and role changes.
• Manage IT assets, coordinating equipment allocation, repairs and replacements.
• Support IT security standards, policies, procedures and Cyber Essentials requirements.
• Provide support for SharePoint sites, document libraries, lists and user access.
• Assist with the creation, maintenance and development of SharePoint sites and libraries.
• Support users with document sharing, version control and collaboration tools.
• Identify and implement improvements to SharePoint usability and document management processes.
• Assist with the development and enhancement of SharePoint workflows and business processes.
• Maintain SharePoint user guides, procedures and training materials.

Skills

First-line IT support

Windows OS

Microsoft 365

SharePoint Online

User access management

Troubleshooting

Documentation & processes

IT security awareness

Azure AD / Entra ID

Teams & OneDrive administration

Power Automate

Cyber Essentials compliance

Tools

Windows

Microsoft 365 apps

SharePoint Online

Azure AD / Entra ID

Teams

OneDrive

Power Automate

Job description

Salt Separation Services is seeking an IT Support & SharePoint Technician to join our IT team in Rochdale on a permanent, on-site basis. You will provide first-line IT support and help manage SharePoint sites and Microsoft 365 tools to enable efficient collaboration.

The role emphasizes IT security and document management, with opportunities to improve SharePoint workflows and business processes. We offer a pension, company bonus, training and a collaborative, family-owned environment.