IT Service Owner: 24/7 Ops Lead for Excellence

Cadent Gas; Coventry; On-site; GBP 70,000 - 95,000; Full time

Benefits offered by this job

Annual bonus

Pension Scheme double matched up to a

25 days holiday

Extra day off

Career development

Flexible working

ED&I commitments

Family policies

Retail discounts

Gym access

Job summary

Cadent Gas is seeking a Service Owner Specialist to own end-to-end delivery and performance of IT services across a designated product line. You will manage third-party providers, ensure 24/7 service availability, coordinate incident resolution, and drive continuous improvement to meet business needs.

You will influence senior stakeholders, lead service reviews, audits and reporting, and work across IT, business, and supplier teams to deliver reliable, secure, and customer-focused services for

Qualifications

• Extensive IT service management experience in a multi-sourced environment.
• Strong background in managing third-party service providers and SLAs.
• ITIL Foundation qualification (minimum).
• Proven ability to lead, influence, and manage change.
• Excellent communication skills with the ability to translate technical issues into business language.
• Experience with PRINCE2 and Agile methodologies.
• Strong customer service ethos and stakeholder engagement skills.

Responsibilities

• Own the performance and integrity of critical IT services.
• Ensure 24x7x365 service availability and rapid incident resolution.
• Collaborate with senior stakeholders and vendors to drive improvements.
• Lead service reviews, audits, and performance reporting.
• Work across IT, business, and supplier teams to deliver results.

Skills

IT service management

Third-party management

ITIL Foundation

Change leadership

Stakeholder engagement

Communication skills

PRINCE2 and Agile

Education

ITIL Foundation certification

Job description

Cadent Gas is seeking a Service Owner Specialist to own end-to-end delivery and performance of IT services across a designated product line. You will manage third-party providers, ensure 24/7 service availability, coordinate incident resolution, and drive continuous improvement to meet business needs.

You will influence senior stakeholders, lead service reviews, audits and reporting, and work across IT, business, and supplier teams to deliver reliable, secure, and customer-focused services for