Service Owner Specialist

Cadent Gas Ltd; Ansty CP; On-site; GBP 65,000 - 90,000; Full time

Job summary

Cadent Gas Ltd is seeking a Service Owner Specialist to drive end-to-end IT service delivery across a designated product line. You will own performance, manage third-party providers, and ensure 24/7 service availability, incident resolution, and continuous improvement.

You will lead with strong stakeholder engagement, coordinate with IT, business and supplier teams, and shape how Cadent delivers reliable, secure, customer-focused IT services.

Qualifications

• Extensive IT service management experience in a multi-sourced environment.
• Strong background in managing third-party service providers and SLAs.
• ITIL Foundation qualification (minimum).
• Proven ability to lead, influence, and manage change.
• Excellent communication skills with the ability to translate technical issues into business language.
• Experience with PRINCE2 and Agile methodologies.
• Strong customer service ethos and stakeholder engagement skills.

Responsibilities

• End-to-end delivery and performance of IT services across a designated product line.
• Manage third-party providers and SLAs to ensure service quality.
• Ensure 24x7x365 service availability and rapid incident resolution.
• Lead service reviews, audits, and performance reporting.
• Collaborate with IT, business, and supplier teams to deliver results.

Skills

Service leadership

Incident management

Stakeholder management

Vendor management

ITIL foundations

PRINCE2

Agile methodologies

Communication

Continuous improvement

Job description

As our Service Owner Specialist, you'll be accountable for the end-to-end delivery and performance of IT services across a designated product line. From managing third-party providers to ensuring 24/7 service availability, you'll be the go-to expert for operational excellence, incident resolution, and continuous improvement.

This is a high-impact role where your leadership, technical insight, and stakeholder engagement will shape how Cadent delivers reliable, secure, and customer-focused IT services.

Why you'll love this role

• Service Leadership - Own the performance and integrity of critical IT services.
• Operational Impact - Ensure 24x7x365 service availability and rapid incident resolution.
• Strategic Influence - Collaborate with senior stakeholders and vendors to drive improvements.
• Continuous Improvement - Lead service reviews, audits, and performance reporting.
• Cross-Functional Collaboration - Work across IT, business, and supplier teams to deliver results.

Extensive IT service management experience in a multi-sourced environment.

• Strong background in managing third-party service providers and SLAs.
• ITIL Foundation qualification (minimum).
• Proven ability to lead, influence, and manage change.
• Excellent communication skills with the ability to translate technical issues into business language.
• Experience with PRINCE2 and Agile methodologies.
• Strong customer service ethos and stakeholder engagement skills.