IT Service Delivery & Improvement Lead
Sword Group
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Benefits offered by this job
Job summary
Sword Group is seeking an experienced Service Delivery and Service Improvement professional to own performance, stability and continuous enhancement of IT services across the organisation. You will drive service excellence through delivery management, monitoring, incident handling and supplier governance.
Working with business and IT teams, you will identify improvements, manage risk and support transitions of new or changed services into live operation.
Qualifications
- Experience in a Service Delivery Management or Service Support role.
- Experience supporting business-critical IT services in medium to large organisations.
- ITIL Foundation certification (v3 or v4).
- Strong analytical and service reporting capability.
- Experience with incident management and escalations.
Responsibilities
- IT Service Delivery Management and Service Improvement.
- Service performance monitoring and reporting.
- Major incident and escalation management.
- Supplier governance and service review activities.
- Stakeholder management across business and IT functions.
- Service continuity, compliance and risk management activities.
- Supporting transitions of new or changed services into live operation.
- Identification and delivery of service improvements.
Skills
Education
Tools
Job description
Sword Group is seeking an experienced Service Delivery and Service Improvement professional to own performance, stability and continuous enhancement of IT services across the organisation. You will drive service excellence through delivery management, monitoring, incident handling and supplier governance.
Working with business and IT teams, you will identify improvements, manage risk and support transitions of new or changed services into live operation.
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