Service Owner Specialist

Cadent; Coventry; On-site; GBP 65,000 - 85,000; Full time

Job summary

Cadent Gas Ltd in Coventry seeks a Service Owner Specialist to own the end-to-end delivery and performance of IT services across a designated product line. You will manage third-party providers, ensure 24/7 service availability, and drive incident resolution with a focus on continuous improvement.

The role requires extensive IT service management experience in multi-sourced environments, strong stakeholder engagement, and ITIL foundations.

Qualifications

• End-to-end IT service delivery experience in a multi-sourced environment.
• Proven ability to lead, influence and manage change.
• Excellent communication translating technical issues into business language.
• Experience with third-party providers and SLAs.
• PRINCE2 and Agile background is beneficial.

Responsibilities

• Own the end-to-end delivery and performance of IT services across a designated product line.
• Manage third-party providers and SLAs to ensure service levels.
• Lead incident resolution and drive continuous improvement.
• Conduct service reviews, audits and performance reporting.
• Collaborate with IT, business and supplier teams to deliver results.

Skills

IT service management

Vendor & SLA management

Stakeholder engagement

Change management

Effective communication

PRINCE2 & Agile

Education

ITIL Foundation certification

Tools

PRINCE2

Agile methodologies

Job description

Cadent Gas Ltd

Own the service. Drive the experience. Deliver excellence.

As our Service Owner Specialist, you’ll be accountable for the end-to-end delivery and performance of IT services across a designated product line. From managing third-party providers to ensuring 24/7 service availability, you’ll be the go-to expert for operational excellence, incident resolution, and continuous improvement.

This is a high-impact role where your leadership, technical insight, and stakeholder engagement will shape how Cadent delivers reliable, secure, and customer-focused IT services.

Why you'll love this role

• Service Leadership – Own the performance and integrity of critical IT services.
• Operational Impact – Ensure 24x7x365 service availability and rapid incident resolution.
• Strategic Influence – Collaborate with senior stakeholders and vendors to drive improvements.
• Continuous Improvement – Lead service reviews, audits, and performance reporting.
• Cross-Functional Collaboration – Work across IT, business, and supplier teams to deliver results.

What you'll bring:

• Extensive IT service management experience in a multi-sourced environment.
• Strong background in managing third-party service providers and SLAs.
• ITIL Foundation qualification (minimum).
• Proven ability to lead, influence, and manage change.
• Excellent communication skills with the ability to translate technical issues into business language.
• Experience with PRINCE2 and Agile methodologies.
• Strong customer service ethos and stakeholder engagement skills