IT Service Manager – Multi-Site Government IT Ops

Government Recruitment Service; Nottingham; Presencial; GBP 44.000 - 48.000; Jornada completa

Descripción de la vacante

Government Recruitment Service in Nottingham is seeking an experienced IT Service Manager to oversee a multi-sourced service desk, ensuring high availability, robust performance, and a responsive support posture across multiple locations.

You will bridge technical teams, external suppliers and internal clients, manage onboarding for the Hubs programme, maintain service standards, and deputise for the G7 Regional Service Manager when required, providing leadership development and delivering value

Responsabilidades

• Assist with the management of a fully functioning multi-sourced service support team with a customer-centric support approach across multiple locations, focused on service availability and performance
• Ensure that the service catalogue and wider IT service operations knowledge library are maintained
• Ensure that adequate reporting and service standards are met for your specific service
• Ensure that all technical change is communicated and managed, with appropriate governance
• Assist with new onboarding requests, ensuring all client requirements are captured and working with technical teams to deliver these
• Working with the Hubs programme to ensure all aspects of Service Management are captured and handed over in a timely manner prior to go-live. Ensuring client requirements are captured, setting up necessary access and delivering service introductions to Clients

Descripción del empleo

Government Recruitment Service in Nottingham is seeking an experienced IT Service Manager to oversee a multi-sourced service desk, ensuring high availability, robust performance, and a responsive support posture across multiple locations.

You will bridge technical teams, external suppliers and internal clients, manage onboarding for the Hubs programme, maintain service standards, and deputise for the G7 Regional Service Manager when required, providing leadership development and delivering value