IT Service Manager – Multi‑Site Government IT

Government Recruitment Service; Cardiff; Presencial; GBP 44.000 - 48.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Disability Confident employer scheme

Descripción de la vacante

Government Recruitment Service seeks an IT Service Manager in Cardiff to support the delivery of IT services across multiple locations. You will oversee a multi-sourced service support team, ensuring service availability, performance, and customer responsiveness meet high standards.

You will bridge technical teams, external suppliers, and internal clients, supporting the Hubs programme and stepping in for regional leadership when required. Salary and hours reflect a permanent, full-time role.

Formación

• Experience in IT service management and multi-sourced service environments.
• Strong organisational and customer-focused approach.
• Ability to lead and deputise in leadership roles within ITSM.

Responsabilidades

• Assist with managing a fully functioning multi-sourced service support team, ensuring service availability and performance.
• Maintain the service catalogue and IT service operations knowledge library.
• Ensure reporting and service standards are met for your service.
• Communicate and govern all technical changes across the organisation.
• Assist with onboarding requests and coordinate with technical teams to deliver requirements.
• Collaborate with the Hubs programme to capture, handover, and deliver service introductions to clients.

Descripción del empleo

Government Recruitment Service seeks an IT Service Manager in Cardiff to support the delivery of IT services across multiple locations. You will oversee a multi-sourced service support team, ensuring service availability, performance, and customer responsiveness meet high standards.

You will bridge technical teams, external suppliers, and internal clients, supporting the Hubs programme and stepping in for regional leadership when required. Salary and hours reflect a permanent, full-time role.