IT Service Manager — Multi-Location & Hubs Delivery

Government Recruitment Service; West of England; On-site; GBP 44,000 - 48,000; Full time

Benefits offered by this job

Disability Confident

Job summary

Government Recruitment Service is seeking a highly organised and customer-focused IT Service Manager to support the delivery of IT services across multiple locations. You will manage a multi-sourced service support team, ensuring service availability, performance and swift client responsiveness.

Based in Bristol, you will bridge technical teams, external suppliers and internal clients, support the Hubs programme and lead service introductions from project phase to live operation.

Responsibilities

• Assist with the management of a fully functioning multi-sourced service support team with a customer-centric support approach across multiple locations, focused on service availability and performance
• ensure that the service catalogue and wider IT service operations knowledge library are maintained
• ensure that adequate reporting and service standards are met for your specific service
• ensure that all technical change is communicated and managed, with appropriate governance
• Assist with new onboarding requests, ensuring all client requirements are captured and working with technical teams to deliver these
• Working with the Hubs programme to ensure all aspects of Service Management are captured and handed over in a timely manner prior to go-live. Ensuring client requirements are captured, setting up necessary access and delivering service introductions to Clients

Job description

Government Recruitment Service is seeking a highly organised and customer-focused IT Service Manager to support the delivery of IT services across multiple locations. You will manage a multi-sourced service support team, ensuring service availability, performance and swift client responsiveness.

Based in Bristol, you will bridge technical teams, external suppliers and internal clients, support the Hubs programme and lead service introductions from project phase to live operation.