IT Service Engineer: Remote & On-Site Support Expert

Emplyfy

South Stoke

Hybrid

GBP 30,000 - 40,000

Full time

6 days ago

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Benefits offered by this job

40 days holiday

Job summary

Emplyfy in the United Kingdom is seeking an experienced IT Service Engineer to join its Managed Service Provider team. The role involves delivering professional technical support both remotely and at customer premises, across diverse IT environments.

You will install, configure, maintain and repair IT hardware and software, monitor environments, manage tickets, and communicate progress within SLA. The role requires at least 5 years of relevant experience and practical knowledge of Cyber

Qualifications

5+ years of IT engineering/support experience.
Mandatory Cyber Essentials and GDPR security standards.
Strong Microsoft 365 experience (Email, SharePoint, Teams, OneDrive).
Experience with Intune, RMM and telecom platforms.
Knowledge of network infrastructure (routers, switches, DHCP, DNS, TCP/IP, VLANs, firewalls).

Responsibilities

Provide technical support and serve as a primary contact for customers.
Attend customer premises as needed to resolve incidents and perform planned maintenance.
Manage support requests through the Service Desk tool from logging to resolution.
Communicate progress to customers within agreed SLA requirements.
Escalate serious or high-priority incidents when necessary.
Plan daily activities and ensure tasks are completed on time.
Monitor customer environments and maintain system performance and service.
Install, configure, maintain and repair IT hardware and software.
Keep service records, tickets and documentation accurate and current.
Respond to critical incidents both on-site and remotely.