IT Service Engineer – MSP Remote & On-Site Support

Emplyfy; High Wycombe; Hybrid; GBP 30,000 - 40,000; Full time

Benefits offered by this job

40 days paid holiday

Job summary

Emplyfy is seeking an experienced IT Service Engineer to join its MSP team in the UK. The role involves delivering professional technical support both remotely and on customer premises, handling incidents and maintenance, and ensuring SLA compliance.

The ideal candidate has 5+ years in IT engineering/support, with mandatory Cyber Essentials and GDPR experience and strong Microsoft 365 expertise, including Intune, SharePoint and OneDrive.

Qualifications

• At least 5 years' experience in IT engineering or support.
• Practical experience implementing Cyber Essentials and GDPR security standards (mandatory).
• Strong Microsoft 365 experience, including Email, SharePoint, Teams and OneDrive (mandatory).
• Experience with Intune, RMM and telephone platforms.
• Knowledge of network infrastructure and installations (routers, switches, APs, DHCP, DNS, TCP/IP, VLANs, firewalls).

Responsibilities

• Provide technical support and serve as the primary contact for customers.
• Attend customer premises as needed to resolve incidents and perform planned maintenance.
• Manage support requests through the Service Desk tool from initial logging through to resolution.
• Communicate progress to customers and work within agreed SLA requirements.
• Escalate serious or high-priority incidents when necessary.
• Plan daily activities and ensure important tasks are completed within required timescales.
• Monitor customer environments and maintain the required level of system performance and service.
• Install, configure, maintain and repair IT hardware and software.
• Keep service records, tickets and technical documentation accurate and current.
• Respond to critical incidents both on-site and remotely.

Skills

Customer interaction

Troubleshooting

IT service delivery

Team collaboration

Communication

Remote support

On-site support

Incident coordination

Time management

Documentation

Tools

Microsoft 365

Intune

RMM

SharePoint

Teams

OneDrive

Azure

Networking equipment

Job description

Emplyfy is seeking an experienced IT Service Engineer to join its MSP team in the UK. The role involves delivering professional technical support both remotely and on customer premises, handling incidents and maintenance, and ensuring SLA compliance.

The ideal candidate has 5+ years in IT engineering/support, with mandatory Cyber Essentials and GDPR experience and strong Microsoft 365 expertise, including Intune, SharePoint and OneDrive.