IT Service Desk Team Lead – 2nd Line (Azure/AD)

Alpine; Enstone; On-site; GBP 48,000 - 68,000; Full time

Benefits offered by this job

Private medical healthcare

On-site gym

Subsidised restaurant

Job summary

Alpine F1 Team in Enstone is seeking an IT Technical Support Team Leader to drive the 2nd Line IT Service Desk and deliver excellence in incident management, user support, and service delivery.

You will lead a small team, orchestrate workloads, support ongoing IT initiatives across onsite servers, clients and cloud resources, and collaborate with the wider IT Operations community to improve processes, security, and performance.

Qualifications

• Strong knowledge of AD and Windows management.
• Experience with Intune, M365, Azure and Exchange.
• VMware virtualization experience.
• Customer service mindset and ability to work under pressure.

Responsibilities

• Lead 2nd line IT Service Desk team and manage escalations.
• Drive process improvements, knowledge management and documentation.
• Ensure security and availability of Microsoft platforms and IT systems.
• Collaborate with IT Operations on infrastructure initiatives.
• Manage third-party relationships and Change/Release processes.

Skills

AD/ADDS, DNS, DHCP, CA, GPO

Windows Client management

PowerShell

Linux

Networking & Wireless

Intune & Microsoft 365

Azure

Exchange

Endpoint Manager (SCCM)

Tools

VMware vSphere

Job description

Alpine F1 Team in Enstone is seeking an IT Technical Support Team Leader to drive the 2nd Line IT Service Desk and deliver excellence in incident management, user support, and service delivery.

You will lead a small team, orchestrate workloads, support ongoing IT initiatives across onsite servers, clients and cloud resources, and collaborate with the wider IT Operations community to improve processes, security, and performance.