IT Support Team Lead - 2nd Line, Cloud & AD Expert

Renault Group; Enstone; On-site; GBP 42,000 - 64,000; Full time

Benefits offered by this job

Private medical healthcare

On-site gym

Subsidised restaurant

State-of-the-art facilities

Job summary

Alpine Racing Limited is seeking an IT Technical Support Team Leader to head the 2nd Line IT Service Desk. You will drive performance, manage escalations, and oversee day-to-day IT operations across on-site servers, clients, and cloud resources.

The role emphasizes incident management, process improvement, and knowledge sharing. The ideal candidate will bring strong AD/Windows management, PowerShell, Linux, networking, and virtualization experience, plus Microsoft 365, Azure, Exchange, and

Qualifications

• Experience administering Active Directory and Group Policy, DNS/DHCP, and AD-related services.
• Strong knowledge of Windows client management and PowerShell scripting.
• Experience with Linux and networking/wireless technologies.
• Proficient in Microsoft 365, Azure, Exchange, and Intune services.
• Familiarity with VMware vSphere virtualization; SCCM/Configuration Manager.
• Excellent customer service and communication skills; able to work under pressure.

Responsibilities

• Lead the 2nd Line IT Service Desk team and drive performance.
• Oversee day-to-day service delivery and manage escalations.
• Coordinate team workloads and provide project support for IT initiatives.
• Own the implementation, maintenance, and improvement of systems including on-site servers and cloud resources.
• Ensure incident and request management meets high standards and document processes.

Skills

Active Directory

Windows Client management

PowerShell

Linux

Networking

Wireless Technologies

Microsoft Intune

Microsoft 365 & Office 365 Services

Microsoft Azure Knowledge

Microsoft Exchange

Microsoft Endpoint Manager (ConfigMgr)

Tools

VMware vSphere

Microsoft Endpoint Manager (Configuration Manager/SCCM)

Job description

Alpine Racing Limited is seeking an IT Technical Support Team Leader to head the 2nd Line IT Service Desk. You will drive performance, manage escalations, and oversee day-to-day IT operations across on-site servers, clients, and cloud resources.

The role emphasizes incident management, process improvement, and knowledge sharing. The ideal candidate will bring strong AD/Windows management, PowerShell, Linux, networking, and virtualization experience, plus Microsoft 365, Azure, Exchange, and