IT Technical Support Team Leader

Alpine Formula One Team; Enstone; On-site; GBP 55,000 - 75,000; Full time

Benefits offered by this job

Private medical healthcare

On-site gym access

Subsidised restaurant

Job summary

Alpine Formula One Team is seeking an IT Technical Support Team Leader to head the 2nd Line IT Service Desk at Enstone. You will manage escalations, coordinate workloads, and provide project support for ongoing IT initiatives across onsite and cloud resources.

You will own incident management standards, drive efficiency through automation, and mentor team members while collaborating with IT Operations on infrastructure initiatives and release management.

Qualifications

• Experience leading an IT service desk or 2nd line team
• Strong incident and request management skills with ITIL mindset
• Ability to drive process improvements and document knowledgebase
• Excellent communication and teamwork abilities

Responsibilities

• Lead the 2nd Line IT Service Desk team, manage escalations and workloads
• Oversee day-to-day service delivery and incident resolution
• Drive continual improvement, documentation, and knowledge management
• Support infrastructure projects and ensure security and performance of systems

Skills

Active Directory

PowerShell

Linux

Networking & Wireless

Intune & Microsoft 365

Azure

VMware vSphere

Customer service

Tools

SCCM/Configuration Manager

Microsoft 365 Admin

Azure

Job description

We have a fantastic opportunity for an exceptionally talented IT Technical Support Team Leader to join our Information Technology group at Enstone. This is an exciting opportunity for a technically capable and highly motivated IT professional. Combining technical expertise with people leadership, you will play a key role in delivering exceptional IT support service.

Our team is dedicated to pushing the boundaries of technology and optimising performance to achieve our goals. We are built on collaboration and mutual support, fostering a vibrant, inclusive culture where your ideas and contributions are valued.

The Role

This role is responsible for leading the 2nd Line IT Service Desk team, driving performance, supporting individual development, and fostering a culture of continuous improvement. You will oversee day-to-day service delivery, manage escalations, coordinate team workloads, and provide project support to ensure the successful delivery of ongoing IT initiatives. This role covers the implementation, management, maintenance, improvement and ownership for most of our systems including onsite servers, clients, and cloud resources.

The Key Objectives For This Role Are

• To set and maintain high standards for incident and request management, ensuring routine reviews with the team and adherence to process.
• Drive operational efficiency through process optimisation, automation, and the implementation of robust documentation and knowledge management practices.
• Collaborate with the wider IT Operations team to support infrastructure initiatives, project delivery, and effective escalation management.
• Monitor, maintain, and enhance the performance, availability, and security of Microsoft platforms and associated IT systems.
• Provide advanced technical support for complex incidents, proactively identifying and resolving potential issues before they impact the business.
• Manage relationships with third-party suppliers and contribute to ITIL-based Change and Release Management processes.
• Stay informed on emerging technologies and industry best practices, sharing knowledge and training colleagues to support continual improvement.

The Person

The role includes ownership of certain systems and platforms and therefore requires technical knowledge and experience of implementing and troubleshooting.

Additional Required Skills And Attributes

• Strong working knowledge of Active Directory Domain Services (ADUC/DNS/DHCP/CA/GPO), Windows Client management, PowerShell, Linux, Networking and Wireless Technologies.
• Highly proficient in Microsoft Intune, Microsoft 365 & Office 365 Services and Administration, Microsoft Azure Knowledge, Microsoft Exchange and Microsoft Endpoint Manager (Configuration Manager/SCCM).
• Virtualisation using VMware vSphere.
• Desire to deliver exceptional customer service
• Excellent communicator with an ability to work under pressure.
• Strong team ethic and can-do attitude.

What We Offer You In Return

Working for Alpine F1 Team, you will work with top professionals, directly impacting race car performance, and enjoy our state-of-the-art facilities. We offer competitive remuneration packages, private medical healthcare, access to a free on-site gym, a subsidised restaurant and many more additional benefits.

At Alpine F1 Team, we celebrate diversity and strive to create an inclusive environment where everyone can be their true selves. We welcome individuals from all backgrounds, ethnicities, cultures, and experiences. We are committed to leading by example in promoting diversity, inclusion, and belonging in our society.