IT Service Desk Support Analyst

P&I Insurance Services; London; On-site; GBP 45,000; Full time

Job summary

A leading London Market Insurer is seeking a proactive 1st/2nd Line Technical Support Analyst to join their dynamic team. In this role, you will provide essential support for laptops and PCs, troubleshoot technical issues, and assist with onboarding new team members. The ideal candidate will thrive in a collaborative office environment and be eager to contribute to the team's success. This is a fantastic opportunity for someone looking to make a significant impact in a supportive and engaging workplace. If you have the relevant experience and a passion for technology, we want to hear from you!

Qualifications

• Experience in 1st/2nd line support roles is essential.
• Familiarity with Microsoft tech stack and troubleshooting.

Responsibilities

• Provide general support and fix technical issues for users.
• Set up new starters and leavers, support laptops and PCs.

Skills

Technical Support

Microsoft Windows

SharePoint

Citrix

Intune (Endpoint Manager)

Access Management

Job description

1st/2nd Line Technical Support Analyst

Location: London

Salary: Circa £45,000

Technology Stack: Microsoft tech stack - Windows, SharePoint, Citrix, Intune (Endpoint Manager), Access Management

I am looking for an experienced 1st/2nd line technical support analyst to join my client who is a leading London Market Insurer.

This role will include:

1. General support
2. Setting up new starters/leavers
3. Support of laptops and PCs
4. Fixing technical issues for users

Team fit is important for this role; we need someone who is willing to get stuck in and is happy to be in the office with the team.

If you think this role looks like a good match and you have the above experience, please send your CV for immediate consideration!