Business System Support Analyst

JR United Kingdom; Greater London; On-site; GBP 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a Business System Support Analyst to enhance existing systems and roll out new ones. This role involves providing consultancy and support for IT systems, collaborating with senior analysts, and participating in business system change projects. The ideal candidate will have strong analytical and problem-solving skills, along with knowledge of ERP and finance systems. Join a dynamic team that values innovation and adaptability, and contribute to improving business processes and profitability in a fast-paced environment.

Qualifications

• Knowledge of business systems and processes.
• Excellent analytical and problem-solving skills.

Responsibilities

• Support business through effective use of IT systems.
• Collaborate with systems analysts to resolve application issues.

Skills

Microsoft Office

Analytical Skills

Problem Solving

Organisational Skills

ERP Knowledge

HR Systems Knowledge

Finance Knowledge

Supply Chain Knowledge

Tools

oWMS

CBASE

SAP

Kronos

ADP

Job description

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Business System Support Analyst, london (hounslow)

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Client:

dnata Catering UK

Location:

london (hounslow), United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

5

Posted:

05.05.2025

Expiry Date:

19.06.2025

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Job Description:

dnata is one of the world’s largest air and travel services providers, offering ground handling, cargo, travel and catering & retail services at over 130 airports in more than 30 countries across six continents. At dnata, we are by your side for the entire travel experience. dnata Catering and Retail is one of the world’s leading in-flight hospitality providers, delivering world-class culinary services and innovative products that enhance our passengers’ experience.

We are looking to add capacity to our Business Systems team as we look to embark on a period of significant change, both in terms of enhancing existing systems and rolling out new systems to improve business processes, information, and profitability.

The main focuses of the role are:

• To provide consultancy and support the business through the effective use of IT Systems that are managed by the UK IT Group
• To collaborate with senior systems analyst colleagues in supporting and developing the existing application and end user base across the business, in particular warehouse management, ERP, T&A and finance
• To provide expertise in business system change projects to enhance functionality in existing systems and/or roll out new systems, in particular HR, Finance and Resource Management
• To review changing business needs and, where appropriate, progress change requests through the relevant business owner and/or suppliers.
• To work on BI initiatives, understanding business data and assisting in making it available for warehousing and reporting

What you'll be doing:

• To develop and maintain a sound working knowledge of business systems and processes
• Working with systems vendors and systems analyst colleagues to support end user base with application issues (oWMS, CBASE, SAP, Kronos, ADP)
• Administration processes e.g. access control, change management
• Participate in testing new software releases
• Assist with master data management
• To work with the Business Systems team on the projects to rollout new systems, including HRIS, RMS

This list is not exhaustive, accountabilities may vary dependant on locality or role complexity and may include any other duties considered reasonable by the line manager.

What you’ll have:

• Knowledge of Microsoft Office especially Excel.
• Excellent analytical and problem solving skills.
• Excellent organisational skills.
• Understanding of complex information and requirements.
• Good prioritisation skills and be flexible enough to adapt plans.
• A good team-playing mentality.
• International experience an advantage.
• Self-developing to reach target goals set.
• Existing knowledge in ERP, HR, Finance, Supply Chain an advantage
• Able to travel to locations at short notice.

If you believe your skills and experience align with what we're looking for, we encourage you to apply — we’d love to hear from you!