IT Service Desk Pro: User Support & Troubleshooting

Sellick Partnership; Greencroft; On-site; GBP 25,000 - 33,000; Full time

Job summary

Sellick Partnership in Stanley is seeking a proactive IT Service Desk Analyst to provide first and second-line technical support, resolve incidents, and help deliver reliable IT services across the organisation.

You will support desktop, hardware, software and users, troubleshoot issues, manage IT assets, and contribute to service improvements while maintaining accurate records and delivering excellent customer service.

Qualifications

• Experience in an IT support or service desk role.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and customer service skills.
• Knowledge of IT service management principles (ITIL desirable).
• A team player with a proactive and continuous improvement mindset.

Responsibilities

• Provide desktop, hardware, software and user support.
• Troubleshoot and resolve technical issues, escalating where necessary.
• Manage IT assets and device deployments.
• Support service improvements, projects and technology rollouts.
• Maintain accurate service records and documentation.
• Work collaboratively to deliver excellent customer service.

Skills

IT support

Service desk

Troubleshooting

Customer service

ITIL knowledge

Job description

Sellick Partnership in Stanley is seeking a proactive IT Service Desk Analyst to provide first and second-line technical support, resolve incidents, and help deliver reliable IT services across the organisation.

You will support desktop, hardware, software and users, troubleshoot issues, manage IT assets, and contribute to service improvements while maintaining accurate records and delivering excellent customer service.