IT Service Desk Analyst: First/Second-Line Support

Wolviston Management Services Ltd; Tees Valley; On-site; GBP 25,000 - 32,000; Part time

Benefits offered by this job

Performance bonus

Enhanced pension

Life assurance

Employee assistance programme

Healthcare benefits

Job summary

Wolviston Management Services Ltd seeks an IT Service Desk Analyst to join the Billingham-based IT Infrastructure team. You will provide first-line, and where appropriate second-line, technical support across the business, logging incidents via phone, email, and self-service portals, with on-call and out-of-hours coverage to ensure safe operations.

The role offers a competitive salary and a benefits package including a bonus scheme, enhanced pension contributions, life assurance, and healthcare.

Qualifications

• Provide first-line IT support across hardware, software, and networks.
• Develop understanding of business systems and applications for troubleshooting.
• Maintain technical documentation and user guides.

Responsibilities

• Provide first-line and second-line support where applicable.
• Log, track, and resolve IT incidents and service requests.
• Support IT asset management including software licensing and hardware lifecycle.
• Maintain cybersecurity and data protection standards.

Skills

Technical support

Incident management

Documentation

On-call support

Microsoft technologies

Tools

Microsoft technologies

Job description

Wolviston Management Services Ltd seeks an IT Service Desk Analyst to join the Billingham-based IT Infrastructure team. You will provide first-line, and where appropriate second-line, technical support across the business, logging incidents via phone, email, and self-service portals, with on-call and out-of-hours coverage to ensure safe operations.

The role offers a competitive salary and a benefits package including a bonus scheme, enhanced pension contributions, life assurance, and healthcare.