IT Service Desk Level 3 Apprenticeship - CVC

QA Limited; City of Westminster; On-site; GBP 18,000 - 21,000; Full time

Benefits offered by this job

Pension

Global private medical insurance

Leisure travel insurance

Health screening

Mental health support

Employee assistance programme

Cycle to Work scheme

Give as you earn

Season ticket loan

Discretionary bonus

Job summary

CVC is launching an 18-month Cloud Support Specialist apprenticeship in its Global Service Desk, based in the UK. You will gain hands-on experience with hardware deployment, laptop builds, and Windows/Microsoft 365 support while delivering high-quality service.

As you progress, you may take on more advanced tasks as skills and needs allow, with travel between local UK offices and a focus on security and professional growth.

Qualifications

• Genuine passion for technology and long-term IT career.
• Good IT literacy; confident with Windows and Microsoft 365.
• Attention to detail and ability to follow documented processes.
• Excellent written and verbal communication.
• Customer-focused with a service mindset.
• Professional, approachable and collaborative.
• Willing to learn and accept feedback.
• Strong organisation and time management.
• Able to work independently and in a team.
• Accountable and reliable with a strong work ethic.
• Comfortable hands-on tasks like laptop builds and hardware deployments.
• Follow security, health & safety and data handling procedures.
• Willingness to travel between local office sites.

Responsibilities

• Support UK offices with hardware-related requests and deployments.
• Assist with walk-up support and laptop builds.
• Handle hardware disposals and first-line IT tasks.
• Participate in the 18-month Cloud Support Specialist apprenticeship.
• Progress to deeper technical work as skills and needs allow.

Skills

IT literacy

Windows & Microsoft 365

Communication skills

Customer-focused

Teamwork

Time management

Attention to detail

Willingness to learn

Education

GCSEs 4+ in any subject

GCSE Maths & English 3+

Tools

Microsoft 365

Windows OS knowledge

Job description

Kick-start your IT career with an apprenticeship at CVC!

Gain hands-on experience in service desk support, hardware and Microsoft 365 as part of a global helpdesk.

About the role

• You will become an integral part of our Global Service Desk, supporting our UK offices with hardware-related requests, equipment builds, walk-up support, laptop deployments, hardware disposals and other first-line IT tasks.
• Alongside gaining practical workplace experience, you will complete an 18-month structured Cloud Support Specialist apprenticeship, developing the technical and professional skills needed to become well-rounded IT Support Engineers.
• As you progress, we will consider granting you the required permissions to complete more in-depth technical work, but this would be based on skill, experience, knowledge, and operational requirements.

Required skills

• A genuine passion for technology and a desire to build a long-term career in IT.
• Good general IT literacy and confidence using Windows, Microsoft 365 and everyday technology.
• Strong attention to detail and the ability to follow documented processes accurately.
• Excellent communication skills, both written and verbal.
• A customer-focused mindset with a willingness to provide exceptional service.
• Professional, approachable and confident interacting with colleagues at all levels of the business.
• A positive attitude with a willingness to learn, ask questions and accept feedback.
• Strong organisational and time management skills, with the ability to manage multiple tasks in a fast-paced environment.
• Ability to work both independently and as part of a collaborative team.
• Demonstrates accountability, reliability and a strong work ethic.
• Comfortable performing practical hands-on tasks such as laptop builds, hardware deployments, equipment collections and hardware disposals.
• Able to follow security, health & safety and data handling procedures when working with IT equipment.
• Willingness to travel between local office sites when required.

We're looking for individuals who are

• Curious and naturally inquisitive.
• Enthusiastic about learning new technologies.
• Calm under pressure.
• Resilient and adaptable.
• Friendly and approachable.
• Proactive and willing to take initiative.
• Comfortable working in a busy, constantly changing environment.
• Proud of delivering high-quality work.

Additionally, the following experience would be beneficial

• Previous experience in a customer service, retail, hospitality or support role.
• Personal interest in technology through hobbies, home labs, gaming, building PCs or self-study.
• Exposure to basic IT concepts such as networking, Windows troubleshooting or Microsoft 365.
• Any IT-related qualifications (GCSE/A-Level Computer Science, CompTIA ITF+, Google IT Support, etc.).
• Awareness of cloud technologies such as Microsoft Azure or AWS.

The entry requirements for this programme are as follows

• 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
• GCSE Maths and English (or equivalents) at grades 3+ (D or above)
• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject

Working hours

9am - 5pm

Benefits

• Pension
• Global private medical insurance
• Leisure travel insurance
• Health screening
• Mental health support through a confidential support service
• Employee assistance programme
• Cycle to Work scheme
• Give as you earn
• Season ticket loan
• Discretionary bonus

Future prospects

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

About the Company

CVC is a leading global private markets manager focused on private equity, secondaries, credit and infrastructure with a global network of 30 local offices and €212 billion of assets under management.