IT Service Desk Apprentice

QA; City of Westminster; Vor Ort; GBP 18.000 - 21.000; Vollzeit

Benefits dieser Stelle

Pension

Global private medical insurance

Leisure travel insurance

Health screening

Mental health support

Employee assistance programme

Cycle to Work scheme

Give as you earn

Season ticket loan

Discretionary bonus

Zusammenfassung

QA is offering an 18-month Cloud Support Specialist apprenticeship, based in our UK offices, supporting the Global Service Desk with hardware builds, deployments and walk-up support. You will gain practical experience while completing a structured apprenticeship to become a well-rounded IT Support Engineer.

Entry requirements include 3 GCSEs (4+), Maths and English at 3+. Working hours are 9am-5pm with a range of benefits and a discretionary bonus.

Qualifikationen

• Passion for technology and long-term IT career goals.
• Comfort with Windows, Microsoft 365 and everyday tech.
• Ability to follow documented processes with attention to detail.
• Strong written and verbal communication skills.
• Customer-focused with a can-do service mindset.
• Professional, approachable when interacting with colleagues at all levels.
• Willingness to learn, ask questions and take feedback.
• Strong organisational and time management abilities.
• Capable of independent work and teamwork.
• Demonstrates accountability and reliability.
• Willingness to perform hands-on tasks like laptop builds and deployments.
• Adherence to security, health & safety and data handling procedures.

Aufgaben

• Assist UK offices with hardware-related requests and first-line IT tasks.
• Perform laptop builds, hardware deployments and equipment disposals.
• Support walk-up users and participate in equipment collections.
• Contribute to 18-month structured Cloud Support Specialist apprenticeship.
• Progress to more complex duties based on skill and business needs.

Kenntnisse

Windows

Microsoft 365

Customer service

Communication

Time management

Teamwork

Problem solving

Security & data handling

Ausbildung

GCSEs (3)

Maths & English GCSE

Jobbeschreibung

CVC is a leading global private markets manager focused on private equity, secondaries, credit and infrastructure with a global network of 30 local offices and €212 billion of assets under management.

About the role:

You will become an integral part of our Global Service Desk, supporting our UK offices with hardware-related requests, equipment builds, walk-up support, laptop deployments, hardware disposals and other first-line IT tasks. Alongside gaining practical workplace experience, you will complete an 18-month structured Cloud Support Specialist apprenticeship, developing the technical and professional skills needed to become well-rounded IT Support Engineers. As you progress, we will consider granting you the required permissions to complete more in-depth technical work, but this would be based on skill, experience, knowledge, and operational requirements.

Required skills:

• A genuine passion for technology and a desire to build a long-term career in IT.

• Good general IT literacy and confidence using Windows, Microsoft 365 and everyday technology.

• Strong attention to detail and the ability to follow documented processes accurately.

• Excellent communication skills, both written and verbal.

• A customer-focused mindset with a willingness to provide exceptional service.

• Professional, approachable and confident interacting with colleagues at all levels of the business.

• A positive attitude with a willingness to learn, ask questions and accept feedback.

• Strong organisational and time management skills, with the ability to manage multiple tasks in a fast-paced environment.

• Ability to work both independently and as part of a collaborative team.

• Demonstrates accountability, reliability and a strong work ethic.

• Comfortable performing practical hands‑on tasks such as laptop builds, hardware deployments, equipment collections and hardware disposals.

• Able to follow security, health & safety and data handling procedures when working with IT equipment.

• Willingness to travel between local office sites when required.

We're looking for individuals who are:

• Curious and naturally inquisitive.

• Enthusiastic about learning new technologies.

• Calm under pressure.

• Resilient and adaptable.

• Friendly and approachable.

• Proactive and willing to take initiative.

• Comfortable working in a busy, constantly changing environment.

• Proud of delivering high-quality work.

Additionally, the following experience would be beneficial:

• Previous experience in a customer service, retail, hospitality or support role.

• Personal interest in technology through hobbies, home labs, gaming, building PCs or self‑study.

• Exposure to basic IT concepts such as networking, Windows troubleshooting or Microsoft 365.

• Any IT‑related qualifications (GCSE/A‑Level Computer Science, CompTIA ITF+, Google IT Support, etc.).

• Awareness of cloud technologies such as Microsoft Azure or AWS.

The entry requirements for this programme are as follows:

• 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject

• GCSE Maths and English (or equivalents) at grades 3+ (D or above)

• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject

Working hours:

9am - 5pm

Benefits:

• Pension

• Global private medical insurance

• Leisure travel insurance

• Health screening

• Mental health support through a confidential support service

• Employee assistance programme

• Cycle to Work scheme

• Give as you earn

• Season ticket loan

• Discretionary bonus

Future prospects:

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

About QA:

Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed.