1st Line IT Support Technician

The White Horse Federation; Swindon; On-site; GBP 27,000 - 36,000; Full time

Benefits offered by this job

Employee Assistance programme

Cycle to Work Scheme

Menopause support network

Discounts for Teachers

Blue Light Discount

Eye Care Vouchers

Excellent Pension Scheme

Job summary

The White Horse Federation is seeking an enthusiastic 1st Line IT Technician to support and help provide high-quality frontline IT service across our schools. You’ll be the first contact for staff and students, log and triage incidents, and resolve common issues on Windows and Office 365 with basic network troubleshooting.

Travel between sites is essential. You’ll be supported by senior technicians and have access to professional development and qualifications within a large, forward-thinking

Qualifications

• First point of contact for IT support queries from staff and students.
• Log, triage and resolve incidents via the IT Service Desk system.
• Troubleshoot common issues with devices, accounts, networks and software.
• Escalate to 2nd line where needed and provide friendly, professional support.
• Full UK driving licence and travel between sites are essential.

Responsibilities

• Act as the first point of contact for IT support queries from staff and students.
• Log, triage and resolve incidents, service requests, and changes via the IT Service Desk system.
• Troubleshoot common issues with devices, accounts, networks and software—escalating to 2nd Line Support where needed.
• Provide friendly, professional support in person, over the phone, and via email.
• Assist with equipment setup, AV support, and routine ICT checks.
• Maintain accurate records, documentation and asset tracking.

Skills

Strong communication

Customer service

Highly organised

Proactive learner

UK driving licence

Tools

Windows

Office 365

Azure

Active Directory

VOIP

Job description

Please note that applications will be reviewed as received and should a suitable candidate be identified, we may close the vacancy early. Therefore, early application is encouraged.

Hours: full time - 37 hours per week
Contract: permanent
Salary: WHFNJC L7 £27,274 - M23 £35,570
Start date: As soon as possible

x2 positions available

About Us

The White Horse Federation is a Multi-Academy Trust of 30 schools across Swindon, Wiltshire, Oxfordshire and Berkshire. We are committed to providing the very best education for our pupils and to supporting our staff with the tools and technology they need to succeed.

Our IT Services Team is a key part of our Professional Services function, delivering comprehensive IT support to schools and central services. We are now looking for an enthusiastic 1st Line IT Support Technician to supportand help provide high-quality, frontline support.

About the Role

This is a varied and rewarding role at the heart of our IT operations. As a 1st Line IT Technician, you will:

• Act as the first point of contact for IT support queries from staff and students.
• Log, triage and resolve incidents, service requests, and changes via the IT Service Desk system.
• Troubleshoot common issues with devices, accounts, networks and software—escalating to 2nd Line Support where needed.
• Provide friendly, professional support in person, over the phone, and via email.
• Assist with equipment setup and configuration, AV support, and routine ICT checks.
• Maintain accurate records, documentation and asset tracking.
• Be a visible and approachable presence within our schools, building trust and confidence in our IT service.

This is an excellent opportunity to build your career in IT within a large and forward-thinking organisation. You’ll be supported by senior technicians, with access to professional development and opportunities to gain industry-recognised qualifications.

What We’re Looking For

We are seeking someone who is:

• A strong communicator with excellent customer service skills.
• Highly organised, with the ability to manage workload across multiple sites.
• Proactive, resourceful and eager to learn.
• Experienced in supporting Windows devices, Office 365 and basic network troubleshooting (experience with Apple iOS, Azure, Active Directory, or VOIP systems would be an advantage).
• In possession of a full UK driving licence and access to your own transport (essential for travel between sites).

Experience in an educational environment would be beneficial but is not essential.

Why Join Us?

At The White Horse Federation, we value and invest in our people. As part of our team, you will benefit from:

• A structured and supportive IT department with clear progression opportunities.
• Access to training and qualifications to develop your skills.
• Friendly, collaborative colleagues who support each other.
• Flexible working opportunities.
• A strong staff benefits package.

The advantages of joining our Federation:

Well being support:

• Employee Assistance programme
• Cycle to Work Scheme
• Menopause support network

Discounts, save money on holidays, clothing and much more:

• Discounts for Teachers - All staff within the Trust can take advantage of the discounts available!
• Blue Light Discount
• Eye Care Vouchers

Development:

• Access to up-to-date training on safeguarding and child protection to ensure staff are fully supported in their roles.
• Ongoing updates on statutory safeguarding guidance and legislation.
• CPD
• Supportive leadership team to help you reach your full potential

Pension / Leave and Service:

• Excellent Pension Scheme
• Employer contributions above national standards
• Continued service
• Enhanced family-friendly policies, including maternity, paternity, adoption, and shared parental leave

The White Horse Federation is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. If successful for this role, you will be expected to apply for a disclosure from the Disclosure and Barring Service before an appointment is confirmed. Please note that references will be sought on shortlisted candidates before the interview.

The White Horse Federation values uniqueness and recognises the benefit of having a diverse workforce. We value the contributions of all staff from a wide range of backgrounds and we are committed to building an inclusive workplace that reflects the diversity of the communities we serve. At The White Horse Federation, we believe that everyone should be treated with fairness and respect and share a commitment to Equality, Diversity and Inclusion at all of our schools. We welcome applications from all backgrounds and operate a fair recruitment process, free from discrimination against protected characteristics, in line with the Equality Act 2010.