IT Service Desk Engineer - First Line Support for Schools

The Priory Learning Trust; Weston-super-Mare; On-site; GBP 28,000 - 29,000; Full time

Benefits offered by this job

Local Government Pension Scheme

Enhanced Sick Pay

Family Friendly

Job summary

The Priory Learning Trust is seeking a proactive IT Service Desk Engineer (1st line support) to join our central IT team and support our network of schools. Based at Central Team, King Alfred School, this role is 37 hours per week and permanent.

You will be the first point of contact for end-user IT queries, triage issues, and collaborate with onsite engineers and vendors to resolve problems within SLA targets.

Responsibilities

• Serve as the primary point of contact for end-user IT queries via phone, email, and ITSM.
• Triage, troubleshoot, and resolve technical issues to hit SLA targets and aim for first-time fixes.
• Collaborate closely with onsite engineers, infrastructure teams, and 3rd-party vendors.
• Get hands-on with IT projects, hardware installations, asset management, and user training.
• Visit sites across the Trust to build strong relationships and provide tailored local support.

Job description

The Priory Learning Trust is seeking a proactive IT Service Desk Engineer (1st line support) to join our central IT team and support our network of schools. Based at Central Team, King Alfred School, this role is 37 hours per week and permanent.

You will be the first point of contact for end-user IT queries, triage issues, and collaborate with onsite engineers and vendors to resolve problems within SLA targets.