IT Service Desk Apprentice: Launch Your Tech Support Career

QA Limited; Leeds; On-site; GBP 12,000 - 16,000; Full time

Benefits offered by this job

3 Training Days

2 Charity Days each year

Pension plan

Life Assurance (4x salary)

Gym membership

Cycle to work

Job summary

QA is offering an apprenticeship role focused on 1st line IT support, with a chance to develop ITIL practices while assisting internal and external customers. You will be part of a busy service desk, learning to prioritise incidents and communicate effectively.

The programme includes training days, charitable and pension benefits, plus generous holiday and life assurance provisions. This is a great start to a technology career with QA Apprenticeships.

Qualifications

• Excellent communication skills and a professional telephone manner.
• Proficient with IT and Microsoft Office applications.
• Able to work as part of a busy support team.
• Willingness to learn ITIL practices.

Responsibilities

• Provide 1st line IT support to internal and external customers via phone, email, or portal.
• Be the first point of contact and resolve incidents where possible.
• Take ownership of faults and requests and update customers on progress.
• Escalate incidents to 2nd/3rd line teams when required.
• Record incident details accurately and perform initial analysis to determine next steps.

Skills

Excellent communication

IT-literate

Microsoft Office (Word/Outlook/Excel)

Team player

Education

GCSEs 4+ in any subject

GCSE Maths & English 3+

Job description

QA is offering an apprenticeship role focused on 1st line IT support, with a chance to develop ITIL practices while assisting internal and external customers. You will be part of a busy service desk, learning to prioritise incidents and communicate effectively.

The programme includes training days, charitable and pension benefits, plus generous holiday and life assurance provisions. This is a great start to a technology career with QA Apprenticeships.