IT Service Desk Apprentice - Learn, Support & Grow

The Apprenticeship Guide

Shrivenham

On-site

GBP 16,000 - 20,000

Full time

42 hours ago

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Benefits offered by this job

Pension scheme

Electric car salary sacrifice

Annual learning credits

Company bonus schemes

Job summary

Prolinx, The Secure Sovereign Company, is seeking a proactive IT Service Desk Apprentice to join our team in providing 24/7/365 support for end users. You will deliver high-quality technical support, troubleshoot IT issues, and minimize downtime for users.

The role offers hands-on experience with OS, networks, printers, and ITSM tools such as ServiceNow and Jira. Entry requirements include 3 GCSEs with Maths/English, and a UK driving licence is preferred.

Qualifications

3 GCSEs (A-C) including Maths and English, or equivalent.
Basic IT knowledge with willingness to learn ITIL practices.
Good communication and customer service orientation.

Responsibilities

Serve as the primary point of contact for IT inquiries from end-users via phone, email, or ticketing system.
Troubleshoot and resolve issues with OS, applications, printers, networks, and IT tools.
Document requests and resolutions in the ticketing system accurately.
Contribute to internal knowledge base articles and user guides.
Provide status updates to end-users and give clear resolution steps.
Collaborate with IT teams to resolve complex issues and improve service delivery.
Adhere to ITIL guidelines and Prolinx security policies.