IT Service Desk Apprentice - Launch Your Engineering Path

MANAGED ENTERPRISE TECHNOLOGIES LIMITED; Birmingham; On-site; GBP 12,000 - 18,000; Full time

Job summary

MANAGED ENTERPRISE TECHNOLOGIES LIMITED is offering an Information Communications Technician apprenticeship in Birmingham. The role provides 1st and 2nd line IT support for a range of clients, handling alerts, monitoring, and on-site visits. Training through QA LIMITED accompanies the apprenticeship, with a structured 1 year 5 month program.

The position operates Monday to Friday, 9am to 5:30pm, with potential for progression into technical roles after completing the apprenticeship.

Qualifications

• GCSE English and Maths required.
• Interest in IT support and technology.
• Willingness to learn and develop technical skills.
• Ability to work as part of a small team.

Responsibilities

• Provide 1st and 2nd line IT support for customers.
• Handle alerts and system monitoring.
• Maintain SLA adherence and proactive maintenance of systems.
• Attend on-site visits as required and communicate clearly with customers.

Skills

Problem solving

Logical

Team working

Patience and empathy

Friendly and approachable

Education

GCSE English 3+ (A-C)

GCSE Maths 3+ (A-C)

GCSE Any subject 4+ (A-C)

Job description

MANAGED ENTERPRISE TECHNOLOGIES LIMITED is offering an Information Communications Technician apprenticeship in Birmingham. The role provides 1st and 2nd line IT support for a range of clients, handling alerts, monitoring, and on-site visits. Training through QA LIMITED accompanies the apprenticeship, with a structured 1 year 5 month program.

The position operates Monday to Friday, 9am to 5:30pm, with potential for progression into technical roles after completing the apprenticeship.