IT Service Desk Apprentice: 2nd Line Support & AV Training

QA; Roslin; On-site; GBP 11,000 - 15,000; Full time

Benefits offered by this job

Mentoring

Structured training

Job summary

University of Edinburgh is seeking a full-time apprentice for the College of Medicine and Veterinary Medicine's IS Teams to deliver IT support for staff, students and visitors at the Easter Bush Campus.

You will work under supervision on 2nd line calls, assist with IT and Audio Visual equipment, and undertake training toward Microsoft Certified Professional Status, while gaining hands-on experience and contributing to campus IT services.

Qualifications

• Familiarity with basic support of workstation PCs.
• Methodical approach to problem solving.
• Reliable and able to adapt to new situations.
• Good listening skills and clear communication with new people.
• Enthusiastic, willing to learn new skills.
• Hard working, conscientious and flexible.
• Polite, presentable, punctual and organised.
• Knowing when to ask for help.

Responsibilities

• Staffing the 2nd line helpline and directing calls to appropriate teams.
• Answering the emergency Audio Visual line and escalating priorities.
• Detecting and resolving routine IT problems and installing software.
• Carrying out preventative maintenance and logging IT/Audio Visual issues.
• Installing and configuring University computers and peripherals.
• Completing QA Ltd training modules toward Microsoft certification.
• Learning IT tools and techniques for everyday duties.
• Assisting with IT service documentation and room environment monitoring.
• Assisting in staff/student inductions and updating induction material.

Skills

Basic workstation support

Methodical problem-solving

Reliability under change

Active listening & communication

Willingness to learn

Hard work & flexibility

Punctual & presentable

Know when to ask for help

Job description

University of Edinburgh is seeking a full-time apprentice for the College of Medicine and Veterinary Medicine's IS Teams to deliver IT support for staff, students and visitors at the Easter Bush Campus.

You will work under supervision on 2nd line calls, assist with IT and Audio Visual equipment, and undertake training toward Microsoft Certified Professional Status, while gaining hands-on experience and contributing to campus IT services.