IT Support Apprentice: Learn, Lead & Grow (Edinburgh)

QA; City of Edinburgh; On-site; GBP 12,000 - 16,000; Full time

Benefits offered by this job

Health insurance

28 days holiday incl bank holidays

Professional and industry training

Flexible working hours

Company pension

Company social events

Job summary

Dunedin IT in Edinburgh is offering an enthusiastic IT Support Apprentice role to join our office in Edinburgh. You will work with the helpdesk on a variety of IT requests and increasingly lead on small networking projects as you gain experience.

The apprenticeship includes dedicated skills coaching, mentorship, and a clear path to a full-time role on completion. We provide health insurance, generous holidays, and a company pension as part of a supportive benefits package.

Qualifications

• Strong passion for IT and curiosity about tech
• Excellent communication skills for working with users
• Organised and proactive with good time management

Responsibilities

• Assist helpdesk across multiple locations with a range of IT requests
• Lead small networking and connectivity projects when possible
• Log requests accurately and prioritise by SLAs
• Work with end-users, departments and management
• Support a fast-paced environment serving 150+ clients
• Show initiative and propose solutions to improve systems

Skills

Passion for IT

Good communication

Willingness to learn

Organised

Team player

Driving licence

Job description

Dunedin IT in Edinburgh is offering an enthusiastic IT Support Apprentice role to join our office in Edinburgh. You will work with the helpdesk on a variety of IT requests and increasingly lead on small networking projects as you gain experience.

The apprenticeship includes dedicated skills coaching, mentorship, and a clear path to a full-time role on completion. We provide health insurance, generous holidays, and a company pension as part of a supportive benefits package.