IT Support Apprentice

QA Apprenticeships; City of Edinburgh; On-site; GBP 12,000 - 16,000; Full time

Benefits offered by this job

Health insurance

28 days holiday incl bank holidays

Professional and industry training

Flexible working hours

Company pension

Company social events

Job summary

Dunedin IT in Edinburgh is offering an enthusiastic IT Support Apprentice role to join our office in Edinburgh. You will work with the helpdesk on a variety of IT requests and increasingly lead on small networking projects as you gain experience.

The apprenticeship includes dedicated skills coaching, mentorship, and a clear path to a full-time role on completion. We provide health insurance, generous holidays, and a company pension as part of a supportive benefits package.

Qualifications

• Strong passion for IT and curiosity about tech
• Excellent communication skills for working with users
• Organised and proactive with good time management

Responsibilities

• Assist helpdesk across multiple locations with a range of IT requests
• Lead small networking and connectivity projects when possible
• Log requests accurately and prioritise by SLAs
• Work with end-users, departments and management
• Support a fast-paced environment serving 150+ clients
• Show initiative and propose solutions to improve systems

Skills

Passion for IT

Good communication

Willingness to learn

Organised

Team player

Driving licence

Job description

Dunedin IT is one of Scotland's most trusted and experienced technology and connectivity providers providing end-to-end services. Based in Edinburgh, Dunedin IT support 200 organisations across Scotland & England. We have engineering presence in Poland, North East and South of England. We can provide end-to-end IT and Communication services for SME and IT consultancy for larger organisations.

They are now looking for an enthusiastic IT Support Apprentice to join our office in Edinburgh.

If you like learning something new every day and not knowing what the day will bring, being part of a growing company that strives to put the employee first, be respected to do the right thing, playing with the latest technology/spending customers money on the newest tech and working hard to make a difference to the company and their clients then this could be the role for you.

What's involved?

• Work with the helpdesk team across multiple locations on a varying range of IT requests out with networking background
• Whenever possible, to lead on small networking and connectivity projects and demonstrate the ability to lead on larger deployments over time
• Support requests are logged accurately, prioritized with service level agreements
• Working with end-users, their departments and management teams
• We work in a fast-paced, sometimes stressful environment dealing with over 150 different clients
• Being a small company, you will have a greater responsibility than you would in a larger company, and as a result, you will often be expected to come up with solutions off your own back

What do they need from you?

• Able to demonstrate a strong passion for IT and a desire to establish themselves within the company
• Excellent communication skills and an understanding of how important an IT role plays in the achieving of company wide goals
• Passion for technology
• Willingness to learn
• Organised & proactive
• Good verbal and written communication skills
• Team player
• Good time keeping
• Driving license (essential)

Working hours:

9am - 5:30pm

Benefits:

• Health insurance scheme
• 28 days holiday including bank holidays
• Professional and industry training available
• Flexible working hours around core office hours available
• Company pension scheme
• Company social events

Future prospects:

A full-time role on completion of apprenticeship, with the option of progression within the wider IT team. Previous apprentices have progressed into roles such as Systems Team Lead as well as Data & AI Lead

Important information:

This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.

Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role.

On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 8.