IT Support Apprentice

QA Apprenticeships; Paisley; On-site; GBP 14,000 - 16,000; Full time

Benefits offered by this job

Mentoring and support from experienced

Real-world IT environment

Generous annual leave

Staff benefits and wellbeing

Career progression opportunities

Job summary

The University of the West of Scotland is seeking an IT Support Apprentice to join our IT Service Desk team. This role provides first-line support to staff and students and offers a path toward a nationally recognised SCQF Level 6 qualification, with opportunities to progress to Level 8.

You will assist with Microsoft 365, laptop setup, and troubleshooting while gaining hands-on experience in a large IT environment. 35 hours/week, with mentoring and progression opportunities.

Qualifications

• Passion for IT and technology.
• Strong communication and customer service skills.
• A positive attitude and willingness to learn.
• Good problem-solving abilities.
• Ability to work effectively as part of a team.

Responsibilities

• Provide first-line IT support via phone, email and service desk systems.
• Assist users with Microsoft 365 applications including Teams, Outlook and Office.
• Support the setup and configuration of laptops, desktops and mobile devices.
• Troubleshoot hardware, software and Windows-related issues.
• Log, track and resolve support requests while delivering excellent customer service.
• Create and maintain simple user guides and knowledge base articles.
• Develop skills in digital technologies, networking, cyber security and cloud services.

Skills

IT support

Customer service

Teamwork

Problem solving

Communication

Education

SCQF Level 6 qualification

Job description

Kick-start your IT career with UWS!

Are you passionate about technology and helping people solve problems?

The University of the West of Scotland is looking for a motivated and enthusiastic IT Support Apprentice to join our IT Service Desk team. This is an excellent opportunity to gain hands-on experience while working towards a nationally recognised Digital Helpdesk Support SCQF Level 6 qualification. Following this, you may then have the chance to progress onto do your level 8 qualification and advance further within IT.

As part of our IT team, you'll provide first-line technical support to staff and students, helping to keep the University's digital services running smoothly.

Responsibilities:

• Provide first-line IT support via phone, email and service desk systems
• Assist users with Microsoft 365 applications including Teams, Outlook and Office
• Support the setup and configuration of laptops, desktops and mobile devices
• Troubleshoot hardware, software and Windows-related issues
• Log, track and resolve support requests while delivering excellent customer service
• Create and maintain simple user guides and knowledge base articles
• Develop skills in digital technologies, networking, cyber security and cloud services

What we're looking for:

• Passion for IT and technology
• Strong communication and customer service skills
• A positive attitude and willingness to learn
• Good problem-solving abilities
• Ability to work effectively as part of a team

Working hours:

35 hours per week, Monday to Friday, 8:30am to 4:30pm

Benefits:

• Dedicated mentoring and support from experienced IT professionals
• Real-world experience in a large and diverse IT environment
• Generous annual leave entitlement
• Access to University staff benefits and employee wellbeing programmes
• Opportunities for future career progression within IT and Digital Services

Future prospects:

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

Important information:

This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.

Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role.

On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6.