IT Service Desk Apprentice | 1st Line Support

Medstrom; England; On-site; GBP 18,000; Full time

Benefits offered by this job

Apprentice starting salary of £18,000

Contributory pension scheme

33 days’ annual leave entitlement

Discounts and cash-back on shopping

Salary sacrifice schemes, including Cycle to Work

Great training, support and mentorship

Birthday treat

Job summary

A leading medical equipment manufacturer in the United Kingdom is seeking an IT Service Desk Apprentice to join their IT team. In this role, you will provide 1st line support for users, assist with the administration of online services such as Office 365, and manage IT hardware. You will be enrolled in a Level 3 Microsoft IT Support Technician Apprenticeship, receiving training and mentorship. The position offers a starting salary of £18,000 and various employee benefits, including generous annual leave and pension schemes.

Qualifications

• Minimum of 5 GCSEs (or equivalent) in Maths, English, and ideally Computer Studies.
• Knowledge of computers and an interest in IT equipment/technology.
• Basic knowledge of Office 365 and Windows.

Responsibilities

• Providing 1st line support including user and hardware/software support.
• Administration of Office 365 and equipment tracking.
• Providing end-user support and monitoring IT tickets.

Skills

Knowledge of computers and IT equipment

Excellent communication skills

Basic knowledge of Office 365

Basic Windows knowledge

Flexible attitude

Education

Minimum of 5 GCSEs at grade 4 or above

Job description

A leading medical equipment manufacturer in the United Kingdom is seeking an IT Service Desk Apprentice to join their IT team. In this role, you will provide 1st line support for users, assist with the administration of online services such as Office 365, and manage IT hardware. You will be enrolled in a Level 3 Microsoft IT Support Technician Apprenticeship, receiving training and mentorship. The position offers a starting salary of £18,000 and various employee benefits, including generous annual leave and pension schemes.