IT Service Desk Analyst | Lancashire & South Cumbria NHS Foundation Trust

Lancashire Care Foundation Trust; Preston; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A regional healthcare provider in the United Kingdom is seeking motivated individuals to join their Digital team, providing first point of contact support to workers across the region. Candidates should possess effective communication skills and a foundation qualification. The role emphasizes diversity and inclusion, welcoming applicants from under-represented groups. Flexible working arrangements are available.

Qualifications

• Motivated individuals with energy and enthusiasm for handling calls.
• Experience in ITIL driven environments is a plus.

Responsibilities

• Provide first point of contact support to agile and anchor workers.
• Support over 8,500 customers effectively.

Skills

Effective communication

Ability to prioritise and plan workload

Education

Foundation qualification or proof of working towards it

Job description

The post holder will work as part of the Lancashire & South Cumbria NHS Foundation Trust’s Digital team.

The post holder will work as part of a team who will provide first point of contact support to both agile and anchor workers across Lancashire and South Cumbria and any external agencies that LSCFT supply technical services to.

We are an ITIL driven Service Desk and we require a Foundation qualification or proof of working towards this. Effective communication, the ability to prioritise and plan workload is essential. We currently support over 8,500 customers and, whilst only a small team, we are very effective.

We require motivated people with the energy and enthusiasm for dealing with the volume of calls currently handled by the desk.

LSCFT values diversity and inclusion, recognising that talent from varied backgrounds creates a flexible, creative, and effective workforce. We actively challenge discrimination and welcome applications from all, regardless of age, disability (including those with experience of accessing or caring for someone who has accessed mental health or learning disability services), ethnicity, gender, religion, belief, or sexual orientation.

Our aim is to reflect the communities we serve, so we particularly encourage applications from under‑represented groups. If you’d like to discuss your application, please ask.

We also welcome individuals with lived experience relevant to the role or service area, as your insight brings authenticity to our services.

LSCFT supports flexible working. We believe that a positive work/life balance benefits NHS employees through improved health and wellbeing. We would consider working patterns such as term time, part time, compressed hours, home/remote working, and flexi‑time.

Please see attached the job description and person specification for more information about this role.

This advert closes on Tuesday 25 Nov 2025.