IT Service Desk Analyst — First-Line IT Support for F1

Formula One Management; Biggin Hill; On-site; GBP 28,000 - 38,000; Full time

Job summary

Formula One Management invites applications for an IT Service Desk Analyst to join the IT Infrastructure Team. You will be the first point of contact for IT requests, logging tickets in Jira Service Desk and delivering high-level customer service.

The role requires at least 1 year of IT service desk experience, hands-on knowledge of Active Directory, Office 365 and Azure, and familiarity with MacBook and Windows laptops. A levels or equivalent are required.

Qualifications

• Minimum 1 year experience working on an IT Service Desk or similar.
• Experience with Active Directory, Office 365, Azure.
• Experience with MacBook and Windows laptops.

Responsibilities

• Answer incoming calls/emails to the service desk, logging all calls into Jira Service Desk, and assigning them to relevant team.
• Be aware of which location support analysts are working from—assign and reassign jobs as appropriate.
• Ensure logged jobs are reviewed and maintained, know when to reassign or elevate for highest level service, follow up to resolution.
• Liaise with users, offer first level IT support (account lockouts, password changes, basic IT requests).
• Triaging tickets, gathering information, basic troubleshooting steps.
• Action service requests such as handing out equipment and updating groups; assist with IT questions related to processes.
• Keep documentation up to date and ensure hardware is logged correctly.
• Support users with mobile devices and liaise with mobile provider; manage mobile contracts.

Skills

IT Service Desk

Active Directory

Office 365

Azure

MacBook support

Windows laptops

Customer service

Team collaboration

Education

A Levels or equivalent

Job description

Formula One Management invites applications for an IT Service Desk Analyst to join the IT Infrastructure Team. You will be the first point of contact for IT requests, logging tickets in Jira Service Desk and delivering high-level customer service.

The role requires at least 1 year of IT service desk experience, hands-on knowledge of Active Directory, Office 365 and Azure, and familiarity with MacBook and Windows laptops. A levels or equivalent are required.