Service Desk Analyst - ICT Support (Hybrid)

North East Combined Authority; North East; Hybrid; GBP 22,000 - 30,000; Full time

Job summary

North East Combined Authority’s Digital Services team is seeking two Service Desk Analysts to provide ICT support to corporate and external customers and schools in and outside County Durham. One post is part time (22.5 hours) and the other is full time (37 hours per week).

You will join a team delivering a professional, courteous service, logging calls to a high standard and using ICT to assess and resolve incidents, escaping to second line support when needed, and assisting senior managers to

Qualifications

• NVQ Level 3 or equivalent qualification.
• Ability to effectively communicate with different audiences.
• Demonstrate ICT experience in a related area.

Responsibilities

• Provide ICT support to corporate and external customers and schools in and outside County Durham.
• Log calls to a qualitative standard and assess incidents to provide accurate solutions.
• Escalate to second level support when needed.
• Support the Head of Service and senior managers to sustain a high-quality ICT service.

Education

NVQ Level 3 or equivalent qualification

Job description

North East Combined Authority’s Digital Services team is seeking two Service Desk Analysts to provide ICT support to corporate and external customers and schools in and outside County Durham. One post is part time (22.5 hours) and the other is full time (37 hours per week).

You will join a team delivering a professional, courteous service, logging calls to a high standard and using ICT to assess and resolve incidents, escaping to second line support when needed, and assisting senior managers to