Support Analyst / Service Desk (1st Line) – Hybrid & Growth

Corriculo Recruitment; Basingstoke; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

25 days' holiday

On-call allowance

Opportunities for training and progression

Job summary

A well-established Managed Service Provider in Basingstoke is seeking a Support Analyst to provide 1st line desktop support to around 850 users. This role offers excellent training and progression opportunities within a dynamic SME environment, with a modern Microsoft setup. Candidates should have some commercial experience along with customer service skills. This position requires working on-site up to five days a week with some flexibility for remote work.

Qualifications

• Some prior commercial experience of providing 1st line desktop support.
• Demonstrably strong customer manner.
• Experience with Active Directory would be highly advantageous.

Responsibilities

• Provide support services to approximately 850 users across multiple sites.
• Involvement in project work while providing 1st line desktop support.
• Work in a modern Microsoft environment.

Skills

Customer service skills

Experience with Microsoft operating systems

Experience with Active Directory

Tools

Windows 10

Office 365

Job description

A well-established Managed Service Provider in Basingstoke is seeking a Support Analyst to provide 1st line desktop support to around 850 users. This role offers excellent training and progression opportunities within a dynamic SME environment, with a modern Microsoft setup. Candidates should have some commercial experience along with customer service skills. This position requires working on-site up to five days a week with some flexibility for remote work.