IT Service Desk Analyst

TieTalent; Birmingham; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A leading asset management firm in Birmingham is seeking a skilled IT Support Specialist to provide first-line support for hardware and software issues. The role involves assisting users with Microsoft applications and maintaining documentation. This hybrid position requires a strong technical background and excellent customer service skills. Join a dynamic team and contribute to ensuring smooth IT services across the business.

Qualifications

• Minimum 2 years in IT support/service desk role.
• Technical 1st/2nd line support experience.

Responsibilities

• Provide first-line support for hardware/software issues.
• Log, track, and resolve incidents/service requests per ITIL best practices.
• Deliver high-quality customer service and training.

Skills

Problem Solving

Communication

Customer Service

Tools

Microsoft 365

Windows 10/11

Azure/Entra

Microsoft Intune

Job description

83zero are excited to be working with an established asset management based in Birmingham. We are looking for someone with a strong technical support background to provide assistance to end-users, ensuring smooth IT services and systems support across the business.

Key Responsibilities:

Provide first-line support for hardware/software issues on Windows 10/11, Microsoft 365, and Azure/Entra.Log, track, and resolve incidents/service requests per ITIL best practices.Assist users with Microsoft 365 applications (Outlook, Teams, SharePoint, OneDrive).Manage devices using Microsoft Intune.Maintain documentation of incidents and solutions.Deliver high-quality customer service and training.

Preferred Skills and Experience:

Minimum 2 years in IT support/service desk role.Technical 1st/2nd line support experience, virtual and deskside.Proficiency in Windows 10/11, Microsoft 365, Azure/Entra, and Intune.Strong problem-solving, communication, and customer service skills.Familiarity with ITIL processes and ticketing systems.

Additional Notes:

Hybrid position, minimum 3-5 days per week in Birmingham.Monthly travel to London office.Possible after-hours or weekend support

If you are open to a new opportunity, contact me today!