IT Service Desk Analyst

TN United Kingdom; Birmingham; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A leading asset management firm in Birmingham is seeking a Technical Support Specialist to ensure smooth IT services and systems support. The role involves first-line support for hardware/software issues, assisting users with Microsoft 365 applications, and delivering high-quality customer service. This hybrid position requires a minimum of 3-5 days per week in Birmingham, with possible travel to the London office.

Qualifications

• Minimum 2 years in IT support/service desk role.
• Technical 1st/2nd line support experience.

Responsibilities

• Provide first-line support for hardware/software issues.
• Log, track, and resolve incidents/service requests.

Skills

Problem Solving

Communication

Customer Service

Tools

Windows 10/11

Microsoft 365

Azure/Entra

Intune

Job description

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83zero are excited to be working with an established asset management based in Birmingham. We are looking for someone with a strong technical support background to provide assistance to end-users, ensuring smooth IT services and systems support across the business.

Key Responsibilities:

• Provide first-line support for hardware/software issues on Windows 10/11, Microsoft 365, and Azure/Entra.
• Log, track, and resolve incidents/service requests per ITIL best practices.
• Assist users with Microsoft 365 applications (Outlook, Teams, SharePoint, OneDrive).
• Maintain documentation of incidents and solutions.
• Deliver high-quality customer service and training.

Preferred Skills and Experience:

• Minimum 2 years in IT support/service desk role.
• Technical 1st/2nd line support experience, virtual and deskside.
• Proficiency in Windows 10/11, Microsoft 365, Azure/Entra, and Intune.
• Strong problem-solving, communication, and customer service skills.
• Familiarity with ITIL processes and ticketing systems.

Additional Notes:

• Hybrid position, minimum 3-5 days per week in Birmingham.
• Monthly travel to London office.
• Possible after-hours or weekend support

If you are open to a new opportunity, contact me today!