IT Service Desk Analyst

Proactive.IT Appointments Ltd.; Leicester; On-site; GBP 25,000 - 35,000; Full time

Job summary

An exciting opportunity awaits a talented Service Desk Analyst to join a dynamic team in Leicester. This role involves providing vital support and administration for all incidents raised with the Service Desk, ensuring smooth operations and high levels of customer satisfaction. You will utilize your in-depth knowledge of MS Office 365, Windows 10, and ServiceNow to tackle challenges head-on. Join a forward-thinking company that values innovation and teamwork, and contribute to a culture of excellence in IT service management. If you are passionate about technology and customer support, this position is perfect for you!

Qualifications

• In-depth knowledge of MS Office 365 including Teams, SharePoint, and Outlook.
• Experience with Windows 10 support and ServiceNow incident management.

Responsibilities

• Provide support and administration for all incidents raised with the Service Desk.
• Manage incidents effectively using ServiceNow and ensure timely resolution.

Skills

MS Office 365

Windows 10 support

ServiceNow incident management

Active Directory

Job description

Delivery Team Lead at Proactive.IT Appointments Ltd.

My client is looking for a talented Service Desk Analyst to join the team on a permanent basis. The purpose of the role is to provide support and administration in relation to all incidents raised with the Service Desk.

To be considered, you should have the following experience:

1. In-depth knowledge of MS Office 365 (Teams/SharePoint/Outlook, etc.)
2. Windows 10 support
3. ServiceNow incident management
4. Active Directory

Seniority Level

Not Applicable

Employment Type

Full-time

Job Function

Information Technology

Industries

Staffing and Recruiting