IT Service Desk Analyst

83zero Ltd; Birmingham; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

An established industry player in asset management is seeking a skilled IT Service Desk Analyst to join their hybrid team in Birmingham. This role focuses on providing exceptional technical support to end-users, ensuring seamless IT services across the organization. You will troubleshoot hardware/software issues, assist users with Microsoft 365 applications, and manage devices using Microsoft Intune. The ideal candidate will have a strong background in IT support, excellent problem-solving abilities, and a commitment to delivering outstanding customer service. If you're ready for a new challenge, this opportunity is perfect for you!

Qualifications

• Minimum 2 years in IT support/service desk role.
• Technical 1st/2nd line support experience, virtual and deskside.

Responsibilities

• Provide first-line support for hardware/software issues.
• Log, track, and resolve incidents/service requests per ITIL best practices.

Skills

Windows 10/11

Microsoft 365

Azure/Entra

Microsoft Intune

ITIL processes

Problem-solving

Customer service

Communication skills

Job description

IT Service Desk Analyst

Birmingham (Hybrid)

83zero are excited to be working with an established asset management based in Birmingham. We are looking for someone with a strong technical support background to provide assistance to end-users, ensuring smooth IT services and systems support across the business.

Key Responsibilities:

• Provide first-line support for hardware/software issues on Windows 10/11, Microsoft 365, and Azure/Entra.
• Log, track, and resolve incidents/service requests per ITIL best practices.
• Assist users with Microsoft 365 applications (Outlook, Teams, SharePoint, OneDrive).
• Manage devices using Microsoft Intune.
• Maintain documentation of incidents and solutions.
• Deliver high-quality customer service and training.

Preferred Skills and Experience:

• Minimum 2 years in IT support/service desk role.
• Technical 1st/2nd line support experience, virtual and deskside.
• Proficiency in Windows 10/11, Microsoft 365, Azure/Entra, and Intune.
• Strong problem-solving, communication, and customer service skills.
• Familiarity with ITIL processes and ticketing systems.

Additional Notes:

• Hybrid position, minimum 3-5 days per week in Birmingham.
• Monthly travel to London office.
• Possible after-hours or weekend support

If you are open to a new opportunity, contact me today!

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