IT Service Desk Analyst

TN United Kingdom; Leicester; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a talented Service Desk Analyst to join their team in Leicester. This permanent role involves providing essential support and administration for incidents raised with the Service Desk, ensuring smooth operations and user satisfaction. The ideal candidate will have in-depth knowledge of MS Office 365, experience with Windows 10 support, and familiarity with ServiceNow incident management. This position offers a blend of onsite and hybrid working, making it an exciting opportunity for those looking to advance their career in IT support.

Qualifications

• In-depth knowledge of MS Office 365.
• Experience with Windows 10 support.

Responsibilities

• Provide support and administration for all incidents raised with the Service Desk.

Skills

MS Office 365

Windows 10 support

ServiceNow incident management

Job description

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Leicester – Onsite with some hybrid working

Shift rota

My client is looking for a talented Service Desk Analyst to join the team on a permanent basis.

The purpose of the role is to provide support and administration related to all incidents raised with the Service Desk.

Requirements:

• In-depth knowledge of MS Office 365
• Windows 10 support
• Experience with ServiceNow incident management

Due to the volume of applications received, it will not be possible to respond to all applications. Only suitable candidates will be contacted for an interview.

Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation.