IT Service Delivery Manager - SaaS, Security & On-Call Ops

Apply Recruitment; Greater Manchester; Presencial; GBP 55.000 - 75.000; Jornada completa

Descripción de la vacante

Talantir is a SaaS company seeking a hands-on IT Service Delivery Manager to own IT operations, service standards, and security compliance. The role involves resolving Google Workspace issues, leading ISO 27001 audits, and coordinating Cyber Essentials while supporting 24x7 on-call rotas.

You will manage the internal IT environment, ensure office infrastructure reliability, and maintain security certifications, working closely with DevOps and software engineering teams to drive continuous

Formación

• Hands-on IT operations management and service standards.
• Experience with Google Workspace issues and ticket resolution.
• Familiar with ISO 27001 audits and Cyber Essentials.
• On-call rotation coordination and 24x7 support experience.

Responsabilidades

• Own IT operations, service standards, and security compliance.
• Manage internal IT environment and office infrastructure reliability.
• Support DevOps and software engineering teams to improve operations.
• Leverage help desk experience to streamline processes.

Conocimientos

IT Service Delivery

Help Desk

Cyber Essentials

ISO 27001

On-call

Herramientas

Google Workspace

AWS

MDM

Descripción del empleo

Talantir is a SaaS company seeking a hands-on IT Service Delivery Manager to own IT operations, service standards, and security compliance. The role involves resolving Google Workspace issues, leading ISO 27001 audits, and coordinating Cyber Essentials while supporting 24x7 on-call rotas.

You will manage the internal IT environment, ensure office infrastructure reliability, and maintain security certifications, working closely with DevOps and software engineering teams to drive continuous