Service Operations Lead — Hybrid, People-First ITIL Leader

Leeds Building Society; Leeds; Hybrid; GBP 60,000 - 80,000; Full time

Benefits offered by this job

Hybrid working

Annual bonus up to 12%

Matched pension up to 10%

26 days holiday

Volunteer days

Mortgage and Saver products

Job summary

Leeds Building Society is seeking a Service Operations Lead on a 12-month fixed-term contract to guide a team of 6 Service Operations Analysts, monitor service health and drive incident management using Dynatrace. The role requires strong leadership, cloud experience and ITIL know-how.

The role offers hybrid working with two days in the office, a generous annual bonus potential, pension matching and a focus on personal development within a purpose-driven culture.

Qualifications

• Experience leading alerts and monitoring for multiple services.
• Experience deploying and troubleshooting large-scale cloud solutions.
• ITIL Service Management experience in complex IT environments.
• Strong stakeholder management and influencing skills.

Responsibilities

• Lead 6 Service Operations Analysts who alert, monitor and maintain service health.
• Drive incident management and provide leadership and communication to resolution with Dynatrace.
• Coach and nurture talent to sustain high performance.

Skills

People leadership

Dynatrace expertise

Incident management

Cloud solutions

ITIL Service Management

Stakeholder management

Tools

Dynatrace

Job description

Leeds Building Society is seeking a Service Operations Lead on a 12-month fixed-term contract to guide a team of 6 Service Operations Analysts, monitor service health and drive incident management using Dynatrace. The role requires strong leadership, cloud experience and ITIL know-how.

The role offers hybrid working with two days in the office, a generous annual bonus potential, pension matching and a focus on personal development within a purpose-driven culture.